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Gift Card Voucher

What is the process if the customer has not received the vouchers within the specified time frame via sms or email?

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Electronic: If you have not received the Electonic shopping vouchers then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

Physical: If you have not received the physical voucher then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

     

What is the maximum amount or limit of shopping voucher order is allowed in a single day?

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Electronic: In a single day any customer can order up to a maximum of Rs. 10,000 worth of electronic shopping voucher.

 

Physical: In a single day any customer can order up to a maximum of Rs. 10,000 worth of physical shopping voucher.

Where do a customer contact in case I receive a soiled or torn physical shopping vouchers?

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If you have received a physical voucher that is soiled/torn or incorrect, an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

In this case Euronet will contact with Service provider for pick up of torn/soiled voucher and replacement of fresh shopping vouchers to the customer. This process will take additional 4 to 5 working days for complete resolution. There will not be any kind of additional charges for this replacement.

Where will the end customer contact in case the voucher is not accepted at the front end /online store?

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Electronic: If your Electonic shopping vouchers is not getting accepted for redemption then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

Physical: If your physical shopping vouchers is not getting accepted for redemption then you can write an email to our customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

What is the estimated delivery time for Gift Card?

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Electronic: Delivery is instant. On successful completion of transaction the customer will receive the voucher instantly on his mobile via SMS or on his email address.

 

Physical: All orders are delivered in 4 to 5 working days from the time the payment is received and verified. Working days exclude public holidays and Sundays. For Special Offers & Promotions please add 2 more working Days to the Delivery Timeline. These special offers mean a Seasonal, Combo deals or short term promotional Shopping vouchers.

When does the refund happens in case of a failed transaction?

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For any failed transaction, the amount will automatically gets refunded into your bank account with in 3 to 4 working days.

What happens if the customer receives a shopping voucher of lesser amount than the actual transaction value?

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Electronic: If you have received the Electonic shopping vouchers of incorrect value then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount\
  • Transaction date
  • Shopping vouchers brand name

Physical: If you have received a voucher of incorrect value then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

What will be the process if the customer receives wrong physical or electronic shopping vouchers?

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(Example - Croma Shopping vouchers instead of Shopperstop Shopping vouchers)

 

Electronic: If you have received the wrong Electonic shopping vouchers then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

Physical: If you have received the wrong physical voucher then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

     

In this case Euronet will contact with Service provider for pick up of wrong voucher and replacement of fresh corrected voucher to the customer. This process will take additional 4 to 5 working days for complete resolution. There will not be any kind of additional charges for this replacement.

What is the difference between Electronic shopping vouchers & Physical shopping vouchers?

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Electronic shopping vouchers can be bought and delivered instantly in Electronic forms like SMS or Email by any customer. While redeeming this shopping vouchers, customer just needs to quote/flash his voucher code received on his email or sms.

 

Physical shopping vouchers are not delivered in electronic form and received as a Printed hardcopy brand voucher. These vouchers have necessary security codes and Hologram sticker, authorized stamp with signature etc. For redemption, Customer needs to carry the actual physical voucher and hand it over to the brand outlet cashier/POS during billing.

Do you deliver Physical Shopping vouchers to locations outside India?

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No. Shopping vouchers can only be delivered within India.

How do I Cancel an Order for Gift Card?

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Once the order is placed and processed, the same cannot be cancelled.

Can an expired Shopping vouchers/voucher be exchanged for a valid voucher?

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No, an expired shopping vouchers/voucher will not be exchanged.

How will the delivery be done for Physical Shopping vouchers?

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Our shopping vouchers service providers have partnered with reputed courier companies and all orders are delivered by them in the stipulated time period.

What will be the minimum and maximum denomination of shopping voucher that will be made available?

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Electronic: The minimum denomination available would be INR 50 and maximum INR 5,000. Howsoever, the list of available denomination can be seen, once you choose the brand on the shopping vouchers website.

 

Physical: The minimum denomination available would be INR 100 and maximum INR 25,000. Howsoever, the list of available denomination can be seen, once you choose the brand on the Shopping voucher website.

Physical Shopping vouchers are accepted at which all places?

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All the shopping vouchers are accepted at the respective retailers or brands outlets only, unless, specified otherwise.

What is the validity of the Shopping vouchers purchased?

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Electronic: Shopping vouchers is valid for a period of 6 months. However, different brands and retailers, at their discretion, may maintain the validity as per their business policy. Kindly refer brand wise standard Terms & condition for more details available in the website.

 

Physical: Shopping vouchers is valid for a period which ranges from 6 to 12 months. However, different brands and retailers, at their discretion, may maintain the validity as per their business policy. Kindly refer brand wise standard Terms & condition for more details available in the website.

Can the validity of a Shopping vouchers/voucher be increased?

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No, voucher validity will not be extended under any circumstances.

Are there any Shipping charges involved for ordering these Shopping vouchers?

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Electronic: There will be absolutely no shipping charges for ordering electronic shopping vouchers. For e.g. customer has decided to purchase a voucher worth Rs. 1000. Then, the amount debited from the customer’s bank account would be Rs. 1000.

 

Physical: Rs. 50 will be charged for shipping & handling for each order irrespective of multiple voucher selection in one order. This amount will be debited while placing the order. For e.g. customer has decided to purchase a voucher worth Rs. 1000. Then, the amount debited from the customers bank account would be Rs.1050. Rs. 50 would be applicable for a single order which can have a single or multiple vouchers.

Are there any terms and conditions involved for any respective brand Shopping vouchers?

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Please refer brand details document for specific terms and conditions involved.

Are there any additional charges involved for ordering these shopping vouchers?

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There are absolutely no additional charges involved although there is a standard delivery charge of Rs. 50 per order in case of physical shopping voucher.