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Gift Card

How do I know the balance on my Gift Card?

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  • Balance enquiry through Self-Care Portal:
    https://inrprepaid.icicibank.com/customer/login.jsp
  • Balance enquiry through ATM: For this you will have to generate an ATM PIN, which can be done either by self-care page, or through IVR.
    The process for generating PIN through IVR is as follows:
    • On calling Customer Care you will be asked about your language preference
    • Post selection of language, you need to choose 'option 2' for Prepaid Cards 
    • You will be asked to enter the 16-digit Card No. 
    • Next you need to enter your detail as instructed by IVR.  
    • IVR will prompt you to choose 'option 1' for ATM PIN generation. 
    • Post selection, your call will be routed to a Phone Banking Officer, where you will have to request the Phone Banking Officer to generate ATM PIN for your card. 
    • Phone Banking Officer will route the call to a menu, where Card no. will be read out in IVR.  
    • Post this, you will be asked to enter 3-digit CVV2 no. mentioned in the backside of your Card.  
    • Next, you will be asked to enter a 4-digit ATM PIN of your choice.  
    • You will be asked to reconfirm the new ATM PIN by re-entering it again. 
    • The ATM PIN is now reset.
  • Balance enquiry through Customer Care: For balance enquiry through phone banking, you will have to call ICICI Bank 24-hour Customer Care and provide details like Name, Card No., Address, etc. and thereafter the Phone Banking Officer will tell you the amount available on the card.

How to use ICICI Bank Gift Card for online transactions?

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For making online transactions, please follow the below steps:

  1. Click here and register yourself as a new user 
  2. Generate 3D Secure PIN using Card Number, Date of Birth and Valid from fields.
  3. Once 3D PIN is generated, you can start online purchases.

How to register and login into Prepaid Card Portal?

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Corporate Portal

For logging in the New Prepaid Card Corporate Portal, please use your existing User ID.

New Default Password: Last 8 characters of your User ID in reverse order.

Please note:

  • User ID can be of maximum 17 characters.
  • Please add 0’s (Zeros) at the end of the password for any password forming less than 8 characters.
  • You can also use the "Forget Password" option available on Top-Right side of the screen. You need to enter the User ID and click "Submit". The new password will get triggered to your registered e-mail ID.

Self Care Portal

You need to register yourself for accessing the new Prepaid Card Self Care Portal.

Steps to be followed:

  • Click on Register New User Screen (Link available on Top Right side of the Screen). 
  • Enter your Prepaid Card Number, CVV and Click Submit.
  • System will prompt for filling below details:
    • Create your User Name
    • Create your new Password
    • Re-enter your new Password
    • Create your Transaction Password
    • Re-enter your Transaction Password
    • Choose security questions from the dropdowns and fill the answers
  • Post filling all the requested details, click Submit.
  • Message confirming successful registration and creation of User ID and Password will be displayed at “Top Left side of the Screen”.

Post successful registration, click on Login Page and enter your login details for signing in and viewing your card details.

How does the Gift Card work?

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The ICICI Bank Gift card is a convenient gifting solution. It will be activated with the loaded amount after the Bank realize the funds from your payment instrument (debit instruction or Cheque). Once active, the card lets the recipient to shop at over eight lac merchant outlets all across the country, or can do online purchase through it. Every time the Gift Card is used, the purchase amount is deducted automatically from the card balance. Once this amount is spent completely, the recipient can either dispose of the card or retain it as a memento!

Can I transfer funds from one Gift Card to any other card?

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No, you cannot transfer funds from one Gift Card to any other card.

How can I change the limit for my card?

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To change the limit for your card, you may call our Customer Care and make a request. Our Customer Care Executive will take your request and it will be completed within 5 working days.

Are there any charges for using ICICI Bank Gift Card?

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There is no charge levied on the usage of the card at any VISA enabled Merchant Outlets or at ICICI Bank ATM for checking your card balance. However, balance inquiry request made through any bank ATM other than ICICI Bank shall attract charges of Rs. 8 + Goods and Service Tax per transaction. ICICI Bank do not hold the responsibility if merchant levies a surcharge on card transaction. Please refer Terms and Conditions for further details.

What is the ICICI Bank Gift Card?

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The ICICI Bank Gift Card is a magnetic-strip-based prepaid card operated in partnership with VISA, offering a unique mode of gifting.

What is the process if the customer has not received the vouchers within the specified time frame via sms or email?

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Electronic: If you have not received the Electonic shopping vouchers then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

Physical: If you have not received the physical voucher then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

     

Where do a customer contact in case I receive a soiled or torn physical shopping vouchers?

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If you have received a physical voucher that is soiled/torn or incorrect, an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

In this case Euronet will contact with Service provider for pick up of torn/soiled voucher and replacement of fresh shopping vouchers to the customer. This process will take additional 4 to 5 working days for complete resolution. There will not be any kind of additional charges for this replacement.

What is the validity of the Gift card?

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The validity of the card is 1 year from the data of issue i.e. “Valid From” as printed on the card.

What is the maximum amount or limit of shopping voucher order is allowed in a single day?

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Electronic: In a single day any customer can order up to a maximum of Rs. 10,000 worth of electronic shopping voucher.

 

Physical: In a single day any customer can order up to a maximum of Rs. 10,000 worth of physical shopping voucher.

What does a Corporate Gift Card kit contain?

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  • User Manual – which explains the product features and benefits. Also contains our customer service numbers and instructions on how to use the card. 
  • Welcome letter – In which the card is enclosed along with the Terms and Conditions.
  • Envelope - With the following instructions on the seal "Accept package only if the seal is intact. Do not hand the package over to anyone."

how to buy Gift Card?

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ICICI Bank Gift Card is an all year round gift for any occasion like birthdays, weddings, festivals, anniversaries, farewell etc. It makes your gifting experience hassle-free and helps save your precious time.

Can the value of the ICICI Bank Gift card be topped up?

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The ICICI Bank Gift Card is a single load card and the value on the card cannot be re-loaded.

What happens if the customer receives a shopping voucher of lesser amount than the actual transaction value?

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Electronic: If you have received the Electonic shopping vouchers of incorrect value then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount\
  • Transaction date
  • Shopping vouchers brand name

Physical: If you have received a voucher of incorrect value then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

What about the available balance on the card after the card has expired for gift card?

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You can place a request at our Customer Care for a replacement card. The new card will be issued and the available balance will be transferred to the new card within 11 working days, only if the available balance is more than Rs 199. Replacement charges of Rs 199 plus service tax will be levied on the new card.

Till what time is my Gift Card valid?

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The Gift Card would be valid for a period of 12 months from the date of card generation (expiry date is mentioned on the card), or till such time when the amount loaded onto the card is exhausted, whichever is earlier. Please look at the expiry date on the card on purchase.

What will be the process if the customer receives wrong physical or electronic shopping vouchers?

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(Example - Croma Shopping vouchers instead of Shopperstop Shopping vouchers)

 

Electronic: If you have received the wrong Electonic shopping vouchers then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

Physical: If you have received the wrong physical voucher then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

     

In this case Euronet will contact with Service provider for pick up of wrong voucher and replacement of fresh corrected voucher to the customer. This process will take additional 4 to 5 working days for complete resolution. There will not be any kind of additional charges for this replacement.

Where will the end customer contact in case the voucher is not accepted at the front end /online store?

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Electronic: If your Electonic shopping vouchers is not getting accepted for redemption then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

Physical: If your physical shopping vouchers is not getting accepted for redemption then you can write an email to our customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

What should I do if I lose my Gift card?

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Your ICICI Bank Gift Card comes with zero lost-card liability after its loss has been reported. Hence report loss of the card to our Customer Care as soon as you come to know about it. We will block the card and thus prevent any further usage. We will then provide you with a replacement card on request, fee will be levied for the replacement card (Fee: Rs. 199+ST).

How is the ICICI Bank Gift Card secured against unauthorized payments at merchant outlets?

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The user of the Gift Card is required to sign on the charge slip (produced by the Electronic Data Capture machine at the time of purchase) to complete a transaction at the merchant outlet. The merchant has to match this signature with the signature on the signature panel on the reverse of the card. Transactions at merchant outlets are thus protected by the user's signature. The user of the Gift Card must ensure that (s)he signs in the signature panel as soon as (s)he receives the card.

In case of online transactions, the user will have to go through a 2 stage authentication, in first stage you will have to provide the card details and in second stage you will have to provide the 3D secure PIN.

The 3D secure PIN can be generated online as in case of other Visa cards.

Are there any transactions for which I cannot use my Gift Card?

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The card cannot be used to withdraw cash. You can use it at any merchant outlet that accepts VISA cards or for online shopping. ICICI Bank reserves the right to charge you for any unauthorized use of your Gift Card.

When does the refund happens in case of a failed transaction?

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For any failed transaction, the amount will automatically gets refunded into your bank account with in 3 to 4 working days.

Why am I being asked for the details of the person whom I wish to gift the card?

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Internal processes like Card balance enquiry, etc. require verification to prevent misuse of the Gift card, hence we ask for the receiver details. Also, according to the RBI guidelines ICICI bank is required to keep records of the person who shall be using the card, this is for AML(Anti Money Laundering) purposes.

Can an expired Shopping vouchers/voucher be exchanged for a valid voucher?

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No, an expired shopping vouchers/voucher will not be exchanged.

What is the difference between Electronic shopping vouchers & Physical shopping vouchers?

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Electronic shopping vouchers can be bought and delivered instantly in Electronic forms like SMS or Email by any customer. While redeeming this shopping vouchers, customer just needs to quote/flash his voucher code received on his email or sms.

 

Physical shopping vouchers are not delivered in electronic form and received as a Printed hardcopy brand voucher. These vouchers have necessary security codes and Hologram sticker, authorized stamp with signature etc. For redemption, Customer needs to carry the actual physical voucher and hand it over to the brand outlet cashier/POS during billing.

How do I Cancel an Order for Gift Card?

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Once the order is placed and processed, the same cannot be cancelled.

What is the Fee levied for the purchase of Gift card?

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Transaction typeTransaction charges
Card Joining FeeRs.100+ GST
Card Replacement FeeRs.199+ GST
Charge Slip Request/ Retrieval FeeRs.200+ GST


Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable.

What is the validity of the Shopping vouchers purchased?

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Electronic: Shopping vouchers is valid for a period of 6 months. However, different brands and retailers, at their discretion, may maintain the validity as per their business policy. Kindly refer brand wise standard Terms & condition for more details available in the website.

 

Physical: Shopping vouchers is valid for a period which ranges from 6 to 12 months. However, different brands and retailers, at their discretion, may maintain the validity as per their business policy. Kindly refer brand wise standard Terms & condition for more details available in the website.