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PAYBACK Programme

When are the points credited to PAYBACK Account?

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  1. PAYBACK Points from earned on the ICICI Bank Debit Card are credited to the PAYBACK Account by the 15th of the next month. For example, points earned in the month of February 2018, will be credited to the PAYBACK Account by March 15, 2018.
  2. PAYBACK Points earned on the ICICI Bank Credit Card are credited to the PAYBACK Account within 15 days after the Statement cycle.

What is ICICI Bank Rewards?

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ICICI Bank Rewards is the rewards program for all ICICI Credit / Debit Card customers. It is powered by PAYBACK – India’s Largest Rewards Program. All ICICI Card customers are automatically enrolled into the PAYBACK Programme. Under the ICICI Bank Rewards, a member can earn PAYBACK Points for all purchases made on the Card and redeem points for shopping across the PAYBACK Partner network or Rewards Catalogue or VoucherWorld.

 

Learn more about the rewards structure on your ICICI Bank Debit Card click here

 

Learn more about the rewards structure on your ICICI Bank Credit Card click here

How can I redeem my ICICI Bank Reward Points, powered by PAYBACK?

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1) All you need to do is identify the product and then you can either redeem your ICICI Bank Reward Points, powered by PAYBACK by registering on the PAYBACK website, by calling the PAYBACK Contact Center (1860-258-5000) or by contacting the ICICI bank Customer Care.

2) To redeem your ICICI Bank Reward Points, powered by PAYBACK in cash, please call the the dedicated number 080-40146444 (Standard call charges apply). Please note that the option to convert into cash is available only on certain Cards.

3) Redemption at partner brands in your city: You can redeem your PAYBACK Points to make payments at Big Bazaar, Central, Brand Factory, ezone, Home Town, Megamart (delete Megamart) and many more partners in your city

4) Redemption at online partners: You can redeem your PAYBACK points to make payments at www.bookmyshow.com, www.futurebazaar.com, www.makemytrip.com and many others

What do I do or how can I redeem my PAYBACK Points?

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  1. You can redeem your PAYBACK Points for your favourite product from 1000+ products on the PAYBACK Rewards Catalogue. Visit PAYBACK.in or download PAYBACK App to access the Catalogue. The product will be delivered at your billing address within 2 weeks, at no extra cost.
  2. You can redeem your PAYBACK Points on vouchers from 100+ brands on PAYBACK VoucherWorld. Visit PAYBACK.in or download PAYBACK App to access VoucherWorld. Voucher will be delivered instantly on your registered email id and mobile number.
  3. You can redeem your PAYBACK Points from at our 100+ in-store / online PAYBACK Partners. Use your PAYBACK Card / Linked Mobile Number on checkout and enjoy great savings. Visit payback.in to view full list of partners

What is the validity of PAYBACK Points powered by PAYBACK?

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PAYBACK Points are valid for a period of 3 years from the date of earn. Please visit PAYBACK.in to keep a track of your points.

How do I earn PAYBACK Points?

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You earn PAYBACK Points by using your ICICI Bank Debit Card , Credit Card or payments at merchant outlets or online. To understand the exact earn rate on your Card, please refer to your Card page at www.icicibank.com or call ICICI Bank 24-hour Customer Care. We will be happy to provide you all the necessary details. Quote your linked mobile number along with your ICICI Bank Credit Card at 100+ PAYBACK Partners to earn more PAYBACK Points for the same transaction.

Can I transfer my PAYBACK account to another person’s name?

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Once PAYBACK membership is issued to an individual the same cannot be transferred to anyone.

If I have multiple PAYBACK accounts, do I have an option to merge?

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To merge, please call PAYBACK Contact Centre at 1860-258-5000 (call charges apply)

How can I keep track or check of PAYBACK Points balance from ICICI Bank Rewards?

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You can call the 24 hour ICICI Bank Customer Care or login to your ICICI Bank Internet Banking account to know your Point balance. Your PAYBACK Points summary earned on your ICICI Bank Credit Cards is included in your monthly statement.

You can also check your PAYBACK Points balance by sending an SMS. SMS <PBBAL> space <last 4 digits of your PAYBACK Card number> to 92121 46468 from your Linked Mobile Number. Please note that the SMS should be sent from the mobile number registered with PAYBACK and the PAYBACK Account should be linked to the Credit Card account of which the last 4 digits are being used.

You can track and manage your PAYBACK Points by logging on to PAYBACK at PAYBACK.inor download the PAYBACK App (from Google Play Store or App Store) or call PAYBACK Contact Centre at 1860-258-5000 (call charges apply).

PAYBACK also sends point balance in your account every month through SMS and e-mail on the linked mobile number and registered e-mail ID. To link your mobile number and e-mail ID, please visit the website or call the PAYBACK Contact Centre at 1860-258-5000 (call charges apply).

What is PAYBACK Program?

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PAYBACK is India’s Largest Rewards Program that lets you earn and redeem points on every shopping. With a wide range of in-store and online partners, you can earn points on groceries, fuel, entertainment, travel, apparel and more. Members can stack up points and redeem these points for free shopping. Members earn PAYBACK Points by swiping the PAYBACK Card or by quoting the Linked Mobile Number at the time of check-out at our participating partners. Points earned can be redeemed for a host of reward options from the PAYBACK Rewards Catalogue or for vouchers from the PAYBACK VoucherWorld or for free shopping at our in-store and online partners.

How do I login to my new PAYBACK account?

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Log on to www.payback.in and enter your 16 digit PAYBACK Card Number / Linked Mobile Number and

4-Digit PIN. After the first login, please change your PIN. If you do not know your PIN, please click on the ‘Forgot PIN’ link or call PAYBACK Contact Centre at 1860-258-5000 (call charges apply).

What should I do if my PAYBACK Points are not credited?

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Please write to membercare@payback.in or call PAYBACK Contact Centre at 1860-258-5000 (call charges apply) to register your request.

How long is my PAYBACK Card valid?

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Both PAYBACK and i-mint Cards have a lifetime validity.

What is the eligibility criteria to become a member of PAYBACK?

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As an ICICI Bank Credit Card customer, you are automatically enrolled to ICICI Bank Rewards.

Why should I register my PAYBACK Card?

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You should register your PAYBACK Card to avail all the benefits of the programme. Once registered, you will be able to check your points balance and redeem your PAYBACK Points for multiple rewards.

What are the benefits of PAYBACK?

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1) PAYBACK is India’s Largest Rewards Program where several brands have come together to reward customers. Customers accumulate points at a faster pace with PAYBACK as it has a huge network of partner brands at national, regional and local levels that cover a majority of your everyday and occasional spends across groceries, apparel, fuel, travel, entertainment, online shopping and more.

2) EarnPAYBACK Points on using your ICICI Bank Credit / Debit Cards as well as from 100+ PAYBACK Partners for the same transaction allowing you to earn more points for each purchase. This membership is valid across all PAYBACK Partner brands.

3) Accumulated points can be redeemed against an extensive Reward Catalogue, vouchers from 100+ brands or at any of the in-store/online partner brands.

Visit www.payback.in for list of partners and redemption options.

What is the benefit of using the online account?

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The online account allows you to do the following:

  1. View and manage your PAYBACK Points
  2. View and edit your personal details
  3. Access the PAYBACK Rewards Catalogue and place your redemption order online
  4. Contact PAYBACK directly via the PAYBACK website
  5. Shop with PAYBACK Online partner brands directly from the PAYBACK website
  6. Learn all about the latest promotions that PAYBACK has to offer you

What should I do if I face any difficulty in redeeming my points in-store / online?

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Please write to membercare@payback.in from your registered email ID or contact the PAYBACK Customer Centre at 1860-258-5000 (call charges apply) from 10:00 a.m. to 09:00 p.m. from your Linked Mobile Number and quote the PAYBACK Card Number.

How do I become a PAYBACK Member?

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You are automatically enrolled into ICICI Bank Rewards programme by being an ICICI Bank Debit or Credit Card customer. You earnPAYBACK Points on all your purchases made from ICICI Bank Debit or Credit Cards. Additionally, you can also earn points at PAYBACK Partners by quoting your Linked Mobile Number. To link your Mobile Number, please visit PAYBACK.in and login to your profile.

How can I get a PAYBACK login password/PIN?

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You may login to PAYBACK website and follow the simple steps to get your new 4-digit PIN:

  1. Log on to www.payback.in
  2. Click on ‘Forgot PIN’ option
  3. Key in your details and click on 'Submit'

PIN will be instantly sent to your registered email id. If you are unable to get a PIN through the above option, please contact PAYBACK Contact Centre at 1860-258-5000 (call charges apply).

Can I request the product to be shipped to an alternate mailing address?

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You can login to the PAYBACK website at payback.in or call the PAYBACK Contact Centre at 1860-258-5000 (call charges apply) to update your billing address. You can place a redemption order once your profile has been updated.

I am a JPMiles Member. Can I convert myPAYBACK Points to JPMiles?

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Yes, you can convert your PAYBACK Points to JPMiles. Please visit the Rewards Catalogue on payback.in or call the PAYBACK Contact Centre at 1860-258-5000 (call charges apply) to place the redemption order. 

What should I do if I lose my PAYBACK Card?

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  1. Please report the lost card details to the PAYBACK Contact Centre at 1860-258-5000 (call charges apply). Once a card is reported lost, it will be blocked and under no circumstances will it be unblocked.
  2. It is recommended you use your Linked Mobile Number to earn and redeem points at PAYBACK Partners and forget the hassle of carrying the PAYBACK Card. To link your number, visit the Profile section on payback.in or inform the Contact Centre.

I am already in enrolled in i-mint on my existing ICICI Bank Credit Card. Will I get a new PAYBACK Card number?

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i-mint Cards are no longer in use. Your i-mint card number is now a PAYBACK Card number. You can now use your Linked Mobile number to earn and redeem points at PAYBACK Partners. You do not need to use a card anymore. To link your Mobile Number, please visit the profile section on payback.in 

How long will it take to receive the product after placing the redemption request using your PAYBACK Membership?

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PAYBACK endeavours to ensure that the products ordered reach your registered billing address within 10 working days unless the delay is due to conditions beyond our control or unless otherwise specified.

How do I update my contact / other information at PAYBACK?

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You may update your information through any of the following channels:

  1. Register yourself on the PAYBACK website and get access to update your information instantly.
  2. You may also call the PAYBACK Contact Centre at 1860-258-5000 (call charges apply) and place a request for updating your information. Your information will be updated within 2 working days.

What is a PAYBACK Card / membership and how can I get the same?

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  1. The PAYBACK Card is your membership card to the PAYBACK loyalty programme.
  2. It uniquely identifies every member with his/her membership number.
  3. It is not a payment instrument like a Credit Card.
  4. It also enables you to earn points from other PAYBACK partner brands.

Who are the other PAYBACK partners?

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The PAYBACK Partners include leading brands like HPCL, Big Bazaar, Brand Factory, Central, Ezone, Home Town, BookMyShow and many more, helping you earn PAYBACK Points faster on one account. To get the complete list of PAYBACK partners, please visit PAYBACK.in

What should I do in case I do not receive my PAYBACK Card?

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The mobile number linked to your PAYBACK Account is your PAYBACK Card. Just quote your mobile number during check out and enjoy the benefits of PAYBACK Membership.

Can I cancel my redemption order?

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Orders placed using your PAYBACK Membership can be cancelled only by calling the Contact Centre at 1860-258-5000 (call charges apply) within 24 hours from cancelling the order. The Contact Centre operates from 10:00 a.m. to 9:00 p.m., all days of the week. The cancellation must take place on the same day.