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IRCTC Ticket

How do I cancel my train tickets?

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Cancelling train tickets you booked on ICICI Bank site is super easy.

 

Here’s how:

  • Go to the Train booking page on www.icicibank.com/irctc
  • Click on Book now and go to “My Bookings”
  • Enter the IRCTC User Id used for booking the tickets and OTP received in registered mobile number
  • List of all uncompleted trips will be populated
  • Select the journey and proceed
  • Review the cancellations once you have selected the passengers and proceed for confirmationWe will process your refund within 10 working days.

I raised a Cancellation Request but refund is still not received?

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This can be due to:

  1. Account Closed/ Dormant/ Inactive & Credit Card closed. We process the refund using same mode as used for booking the transaction. In such cases, we refund the amount back to IRCTC. Please contact IRCTC Customer service.
  2. The refund is not processed by IRCTC within the stipulated time frame.

Can I book train tickets?

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Yes. Now you can not only search but also book your train tickets through ICICI Bank. Just select from the choice of trains displayed on the search results page to see availability details. You can click the Book button for bookings.

My booking failed due to some error. Would your customer support help me book the ticket?

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We’re sorry to hear about it. We will refund your money once the refund is processed by IRCTC, in case the payment is processed. However, we will not be able to help you book the ticket offline as per IRCTC guidelines.

I have entered the mobile number but have not received the OTP?

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Please click ‘Resend OTP’ link which will help in regenerating the OTP.

How much processing fee am I being charged?

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The transaction fee will be charged on the total amount you pay, after deducting any discounts. We charge a processing fee of 1.8% on the booking amount which is inclusive of all taxes.

I have booked a confirmed ticket but the ticket does not have the coach and seat number. Why?

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Don’t worry, your seat is confirmed. In some booking classes such as AC First Class and Executive class (in case of Shatabdi trains), the railways does not assign any seat number till the chart preparation of the train. You will get to know your coach and seat number through the charts.

I did not have the IRCTC User ID, so I went ahead with the registration but have received a failure message. Why?

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The failure can be due to:

  1. User Name is already registered. In this case, please use the ‘Check Username’ Functionality which will help in repeating the entire process again.
  2. E-mail ID already registered. You are trying to create a different User ID with an e-mail ID already registered with IRCTC.
  3. Mobile Number already registered. You are trying to create a different User ID with the mobile number already registered with IRCTC.

I receive a failure message when linking my mobile number and IRCTC?

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The failure can be due to:

  1. User ID entered is not registered with IRCTC. In this case, please click Sign UP to register User ID with IRCTC.
  2. You have already been registered.

I tried paying for my train tickets with an international Credit Card but the payment failed. What happened here?

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For added security, we route all international cards through a ‘Verified by Visa/ MasterCard Secure’ gateway, where you have to enter additional authentication information (Date of Birth, ATM PIN, Internet Banking password, etc.) on the bank’s website. This is to curb the high incidence of fraud with international cards.

 

We recently made a change in our payment system to reject payments that skip the authentication step. If you happened to skip the additional authentication step, you should see a ‘Payment Rejected’ error message after being directed back to ICICI Bank. Click on the ‘Continue’ button and try with a fresh set of payment details.

 

You can:

  • Retry with the international Credit Card, but please complete the authentication procedure.
  • Try with a Credit Card issued in India.
  • Try paying via a Net Banking account or a Debit Card.

I initiated the cancellation but received a failure message?

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Please use ‘Check PNR’ functionality to check the latest status of PNR. In case it is not cancelled, raise the cancellation request again. If the status is cancelled then the refund will be given within 10 working days post receipt of the refund from IRCTC.

I booked train tickets for someone else using my Credit Card? Will they need to carry it while travelling?

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You can book train tickets for anyone using your Credit Card. The only documents travelers need to carry are a copy of their e–ticket and an identity proof.

Is ID proof required when booking?

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ID proof is not required when booking but you will still need to carry a valid ID proof to confirm your identity when you travel.

I missed my train. Will I get a refund for no–show?

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Yes. Please send an e-mail to service.irctc@icicibank.com with the required details up to 3 hours from the train departure time. Any request sent post 3 hour of the train departure time will not be considered as a valid request and no refund will be processed as per IRCTC guidelines.

I do not remember the mobile number used in my IRCTC account?

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Login to www.irctc.co.in and recheck the mobile number used in the IRCTC profile.

 

In case the mobile number & e-mail address is changed, please update the same in the IRCTC profile.

What if my User ID is deactivated by IRCTC?

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Please login to your IRCTC account at irctc.co.in and update your profile.

 

If this does not help, please send an e-mail to care@irctc.co.in

Can I book break journey tickets online?

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As per IRCTC Guidelines, train journeys can be booked from the selected source and destination only.

I do not understand the different classes of travel mentioned on the search page. Help me.

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Here is a brief explanation of what you will find in different classes:

 

AC First Class (1A): Offers air conditioned accommodation for two berths (one up & one down) or four berths (two up & two down) lockable compartments for overnight journeys; linen/ blankets; facility of shower/ toilet at either end of the carriage & attendant services are provided.

 

AC 2 Tier (2A): Air conditioned corridor carriage that sleeps 46 people split up into two & four berth cubicles separated by curtains.

 

AC 3 Tier (3A): Air conditioned 3-tier sleeper. Carriages are divided into compartments with six beds in each. The beds are stacked vertically in three tiers on either side of the compartments. During the day, the middle beds must be folded down flat against the compartment walls to allow passengers to sit on the lower beds. Two tiers of beds are also located outside the compartments, along the aisle. Toilet facility at either end of the carriage.

 

First Class (FC): Offers non air conditioned accommodation for two berths (one up & one down) or four berths (two up & two down) lockable compartments for overnight journeys; facility of shower/ toilet at either end of the carriage.

 

AC Chair Car (CC): Air conditioned carriage with reclining seats. Only sitting accommodation is provided.

 

Sleeper (SL): Non air conditioned Sleeper class. Similar to AC 3 tier except that it is non air conditioned.

 

Second Sitting (2S): Second class sitting. It provides only sitting accommodation with bench style seats.

What is the registration process for ICICI Bank Train booking system?

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It is simple two step process:Enter the registered mobile number with IRCTC and request for OTPEnter IRCTC Registered User ID and OTP

My ticket status is Waitlist/ RAC. How will I know when it is confirmed?

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With the ‘Check PNR status’ facility, you can confirm the status of the ticket. But we strongly recommend that you check the PNR status 4 hours before the departure of the train. Just visit www.icicibank.com/irctc and Click on Book now -> Check PNR .Enter your PNR number to get the latest status.

I have mistyped the age of one of the passengers while booking. Can I change it now?

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Indian railways does not allow amendment of age in the e-ticket. The ticket examiner may still allow you to travel if the difference in the actual and typed age is not much.

I’ve booked a waitlisted ticket. How do I check my PNR status?

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Just visit www.icicibank.com/irctc . Click on Book now -> Check PNR ,enter your PNR number to get the latest status.

Who should be carrying the ID proof?

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Any one of the passengers traveling on the ticket may carry the photo ID proof.

Is partial cancellation supported?

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Yes, partial cancellations are supported. Just follow the cancellation procedure noted above, pick the passenger[s] you want to cancel and hit the cancel button.

Can I make cancellations at railway reservation counters?

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No, e–tickets cannot be cancelled at railway reservation counters. You can cancel the tickets online through your ICICI Bank account page till chart preparation or offline, if the charts are prepared, by sending an e-mail to service.irctc@icicibank.com. If you face any problems with cancellations, please call our 24X7 Customer Care on 040 – 30925444.

When I try to cancel the ticket, it says that the charts are prepared. How do I cancel the tickets now?

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You cannot cancel your tickets online after the chart preparation. Please send an e-mail to service.irctc@icicibank.com with the required details up to 3 hours from the train departure time. Any request sent post 3 hour of the train departure time will not be considered as a valid request and no refund will be processed as per IRCTC guidelines.

 

Once we receive the refund confirmation from IRCTC, we will refund the amount to your account. Please note that IRCTC takes approximately 90 days to refund the amount in such cases.

I have mistyped the name of one of the passengers at the time of booking. Can I change the name now?

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The amendments in passenger name is possible only if any of the blood relative wants to travel in place of the booked passenger. Changes can be made by approaching the nearest railway reservation counter with your e–ticket printout and valid photo ID proof and blood relation proof of the passengers who are willing to travel in place of the booked passenger. Please note that amendments are allowed till 24 hours before the scheduled departure of the train and can be made only once per ticket. Processing of amendment request is at sole discretion of the railway authorities.

Do I need to enter my mobile number every time I book my train travel?

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Yes. You just need to enter the mobile number and OTP for authentication.

Can I carry a photocopy instead of the original ID proof?

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No. Railways only accepts the original ID proof.

The fare shown on the search results page and the book page are different. Why?

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When you search for trains between two cities, we show the fare between the stations we think are most popular in those cities. But if the booking and/ or destination station you choose is different from those stations, the fare may differ.