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Twitter-Banking FAQs

What if a customer wants to cancel the payment?

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If the customer wants to cancel the payment, all they have to do is send DIRECT MESSAGE(DM) #cancelpay @beneficiary optional: last two digits of coupon code

How do I delink my ICICI bank account from my Twitter Account?

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You can delink by simply unfollowing ICICI Bank Twitter Account

How can I recharge my prepaid mobile or DTH?

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  1. To recharge prepaid mobile:
    • Send a Direct Message(DM) #GenOTP to @icicibank to receive OTP on registered mobile
    • Next send Direct Message(DM) #TopUp 10-digit mobile OperatorCode Amount OTP 
      Example: #TopUp 1234567890 Airtel 10 111111
    • To know operator code for mobile recharge: Send #operatorcode
  2. To recharge DTH:
    • Send Direct Message(DM) #GenOTP to @icicibank to receive OTP on registered mobile
    • Next send Direct Message(DM) #DTH DTH A/c no. OperatorCode Amount OTP 
      Example: #DTH 1234567890 TATASKY 200 111111
    • To know operator code for DTH recharge: Send #operatorcode

Can a new account opening process be done through Twitter ?

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Currently, Twitter is not available for opening of new accounts.

What is a Direct Message?

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Direct Messages are private messages sent from one Twitter user to other Twitter users. You can use Direct Messages for one-on-one private conversations, or between groups of users

 

One-on-one Messages:

  • You can only send Direct Messages to users who follow you.
  • You can receive Messages from any user that you follow.

Hence, the moment you follow @icicibank, we follow you back instantly and you can start sending Direct Message( DM) to us for transactions.

 

To start direct messaging, click on the message icon on your screen.

How can I view my last transactions with a tweet?

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Send a Direct Message(DM) in the following format: #itran

How safe is Twitter Banking? Will it have privacy?

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Since the messages are Direct Message(DIRECT MESSAGE(DM))s between you and ICICI Bank the security is not compromised. At ICICI Bank, safety is our first priority. The entire communication between your Twitter account and the ICICI Bank’s account is carried out through private structured messages using secured channels to ensure safety and privacy of not only your Bank but also your Twitter Account. Payments on Twitter is a safe and secure mode of banking with a two-factor authentication – for both registration and funds transfer.

What are the banking transactions that I can do using Twitter?

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You can now do both Financial and Non-Financial Transactions using Twitter. In Financial Transactions you can do Funds Transfer and Prepaid Mobile Recharge. In Non-Financial transactions you can check balance and view your last 3 transactions using just your Twitter Account

Can I transfer money to anybody using my Twitter account?

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Yes you can transfer money to anybody with a valid bank account in India, both the sender and the beneficiary have to be registered on Twitter

Is inter-bank transfer allowed ? Is there any limit for the amount of transactions?

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YES Customer can do transfer to anyone having a Twitter account. Limit -Yes, you can transfer up to Rs. 5,000 per transaction. Also, there is a daily limit of Rs. 10,000.

I have not received passcode for redemption of voucher, what should I do?

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You would have to call the sender and request for the passcode. The Sender needs to Send a Direct Message(DM) to @icicibank in the following format: #sendcode Voucher ID

For transferring funds to third party, how will a customer register a new beneficiary on Twitter or on I-banking?

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Customer can send money to anyone having a Twitter account and a bank account .There is no need to register a Beneficiary.

How can I register for icicibankpay to start banking using Twitter?

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You can register in 4 simple steps:

  1. Follow ICICI Bank Twitter Account - @icicibank. If you are already following @icicibank, then please UNFOLLOW and then FOLLOW @icicibank again. We will follow you instanteously.
  2. Send Direct Message in the following format: #reg Your registered mobile number with ICICI Bank
  3. Get OTP on your registered mobile number
  4. Send a Direct Message(DM) with the OTP you received from @icicibank, in the following format: #regotp OTP

How can I check account balance using Twitter ?

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Send a Direct Message(DM) to @icicibank in the following format : #ibal

Is there any limit of the amount that can be transferred using Twitter Banking?

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Yes, you can transfer up to Rs. 5,000 per transaction. Also, there is a daily limit of Rs. 10,000.

Can I cancel a Coupon that I generated?

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Yes you can! Send a Direct Message(DM) to @icicibank in the following format:  #cancelpay Receiver's Twitter account

Who can send and receive money over Twitter? Can minors, NRIs, Current account holders also do Twitter Banking? How does it work?

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We have launched this service for Resident Customers having ICICI Bank Savings account. Customer can send money over Twitter and anyone who has a Bank account in India can receive the money. This service has not been offered to NRI / Minor /Current account holders. However, if a minor has a Savings Account with a registered mobile number, he can transact on Twitter.

How can you send money using icicibankpay?

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To transfer funds using your Twitter Account, send a Direct Message (DM) to @icicibank in the following format: #Pay Receiver's Twitter Account Amount

 

You will get a 4 digit passcode via SMS from ICICI Bank which you will need to share with the receiver for redemption. The receiver will receive a tweet with a coupon code on his timeline that you have sent money to him. The receiver has to authenticate his Twitter User ID and password and use this 4 digit passcode to redeem money sent. This 2 factor authentication parameter ensures safe and secure transaction.

What are the requirements for doing Twitter banking using icicibankpay? Does one need to open another account separately?

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Any Customer having ICICI Bank Savings account and Registered Mobile number with a Twitter Account can do any financial or non financial transactions.

What if a customer has multiple Twitter accounts, can he register both the accounts with the bank?

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Customers with multiple Twitter accounts can use any one of the accounts and will be able to register with any one of the accounts.

How can receiver redeem money sent using icicibankpay?

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To transfer funds using your Twitter Account, send a Direct Message(DM) to @icicibank in the following format: #Pay Receiver's Twitter Account Amount

 

The receiver will receive a tweet with a coupon code on his timeline that you have sent money to him.

 

On clicking on the link given on the Tweet, the receiver will be redirected to the redemption page. On this page the receiver will need to first authenticate his/her Twitter ID and password, provide account details and the 4 digit passcode which you will share with him/her to redeem the voucher and collect the money.