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internet banking FAQ's

I do not have a user ID and password. How do I get one?

You can get your User ID through any of the below mentioned channels:

  1. Internet Banking:
    1. Visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my User ID.
    2. On successful entry of savings account number and mobile number, you will receive the User ID and its status on your registered mobile number through an SMS. Alternatively, you may click here to proceed.
  2. Customer Care:

    You may call our Customer Care, authenticate on IVR by entering the 16-digit number of your debit card and the 4-digit ATM PIN to get your User ID instantly.

  3. ICICI Bank Branch:

    Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking User ID. To locate the nearest ICICI Bank branch, please click here.

 

Note: To use Internet Banking/ SMS Banking facility, your mobile number should be registered for Internet Banking alerts.

You can get your Password through any of the below mentioned channels:

  1. Internet Banking:
    1. Please visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my Password
    2. Alternatively, you may click here to proceed.
  2. Customer Care:

    You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

  3. ICICI Bank Branch:

    Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking Password. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

ICICI Bank's Internet Banking User ID is disabled.

  1. You can enable your User ID by generating your password online. Generate now.
  2. You can also contact our Customer Care.

How many passwords do I have for Internet Banking?

You have only one password for Internet Banking i.e. Login password. The login password, as the name suggests is required to login to your Internet Banking account.

ICICI Bank's Internet Banking User ID has expired.

  1. Your User Id has been disabled. To recheck it's status and confirm your User ID, click here.
  2. You can enable your User ID by generating your password online. Generate now.
  3. In case you remember your password, (Resident Indian customers) may call our Customer Care to re-enable the User Id. (For NRI Customer Click here).
  4. In case you have forgotten your password, you can generate it online - Click here
  5. For any clarifications, you can Contact us at our Customer Care (For NRI Customer Click here).

Can I have only one User ID for all ICICI Bank relationships?

Yes, you can link all your ICICI Bank accounts and Credit Cards and Demat Accounts to one Internet Banking User ID. However there are certain rules for linking joint accounts.

To link 2 accounts to one User ID, it is mandatory that the Date of Birth, Name and communication address are identical in both the accounts.

Incase of joint accounts, the primary account holder details should match with the ICICI Bank Account to which it is being linked to.

What are the ICICI relationships that I can view/enable online?

Currently you can enable the following ICICI Bank relationships online:

  • Bank a/c (including Current A/c for individuals)
  • Credit card
  • Demat

If you have more than one bank account or other products, you can link all of them to one Internet Banking User ID.