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iLoan

What is ICICI Bank iLoans?

ICICI Bank iLoans is ICICI Bank's mobile application for Loans that can be downloaded on a mobile phone having Android OS, iOS and Windows OS. With ICICI Bank iLoans, a customer can check his loan details, statement of account, EMI schedule, Pre-Closure simulation, IT Certificate, locate Loan servicing branches and much more. ICICI Bank provides ICICI Bank iLoans service at no cost. However Data/SMS usage charges may be applicable as per service provider.

How do I activate the iLoan application?

Once you click on the activate button, an SMS would be sent to our server for verifying your mobile no and loans which are mapped against this mobile number. SMS charges would be applicable as per service provider.

How do I download the iloan application?

Visit the Play store or App store or Windows Store from your Mobile to download.

Who can avail ICICI Bank iLoans services?

ICICI Bank Loan account customers having their:

  • mobile no registered with us
  • GPRS enabled on their mobile device

can avail ICICI Bank iLoans services. If you have not registered your mobile number with us, kindly call our Customer Care.

How do I install the iloan application?

After downloading the application, it will automatically ask you to install the same. It can also be installed from the phone by going through My files > download> I-Mobile-Loans-1.apk. Please open the file to install.

What is the message received on activation in iLoans?

Success message – In case if your mobile no is registered with the Bank and you have active loans, application will display a message as “Congratulations!!! Activation has been done successfully“

 

Reject message– You will get reject message as “Your mobile no is not registered with the Bank”. This may happen in two situations

  1. Mobile number is not registered with Bank. The same can be updated by calling up our Customer Care or
  2. Mobile number is registered with the Bank but, there are no active loans against your name.

I am getting an "SMS communication error" what should I do?

Kindly check your SMS settings. For your SMS settings contact your mobile service operator.

While activation I get an error message in iLoans?

Please check your data connection setting and check if your GPRS facility is working. If you still face the error. Kindly try after sometime. If this error continuously persists kindly call our Customer Care.

What should I do if I change my mobile number in iLoan?

Please call our Customer Care and register your new mobile number. Once the number is registered with us, please visit the Play store or App store or Windows Store from your mobile phone and download the application.

You may call our Customer Care on 1860 120 7777 between 8:00 a.m. to 8:00 p.m. from your registered mobile number for any specific query. To know the Customer Care numbers, we request you to click here

Is iloan available on all versions of Mobile?

As of now the application is available for Android OS, iOS and Windows.

I am getting an error of GPRS not active what should I do?

Kindly check the data usage setting of your device and check if GPRS is working. For data usage settings contact your mobile service operator.

Which version of Windows, Android or IOS does it support?

Android : Android v2.2 to v5.0

 

Windows : Windows 8.0 and 8.1

 

iOS : iOS 5.1.1 or later