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Mobile Money

What is IMPS ?

Immediate Payment Service (IMPS) is an interbank electronic instant mobile money transfer service through mobile phones. IMPS helps you access your Bank Account and transfer funds instantly. The beneficiary account is credited immediately when a Fund Transfer request is made through your Mobile phone / Internet Banking. This service is available 24x7, throughout the year including Sundays and any bank holiday.

You will need a 7 digit MMID* (Mobile Money Identifier) number to transfer funds via IMPS.

For more details, we request you to refer to the below link.

What is MPIN?

MPIN is a 4-digit code used to authenticate your IMPS transactions while doing transactions on National Unified USSD Platform (NUUP) or ICICI Bank’s Call to Pay service to make bill payments.

How do I deposit cash in my account?

You can deposit cash at any authorised M-Pesa agent location. No one other than an authorised M-Pesa agent can deposit money into your account. To know the M-Pesa agent near you, you may send an SMS – 'M-Pesa <city>' to 111.

What details do I need to provide while calling customer care for query regarding a particular transaction?

You need to provide the transaction ID for the specific transaction.

Customer Support and Trouble shooting

1. What details do I need to verify when I call Customer Support?

 

You should have your identification information (given during registration / upgrade) when you call Customer Support on 55400.


2. What details are required if I call regarding a particular transaction?

 

You should have the transaction ID related to that transaction and you have to provide it to the Customer Care Executive.


3. What happens if I lose the mobile phone signal while using M-Pesa?

 

If this happens, the payment may or may not have been processed. To confirm, wait for a few seconds, and then check your account balance and activity history. If you are still unsure of the status of your payment, please call our Customer Care. Do not initiate a transaction again until you get confirmation of the previous transaction.


4. I get a supplementary service not-error while using *400#. What does this mean?

 

Normally, this not-error occurs when your session times out due to inactivity.


5. What do I do if my account gets locked?

 

Call Customer Care and unlock it. You need to provide authentication information before your account could be unlocked.


6. What happens if I make wrong PIN attempts?

 

After 5 incorrect PIN attempts, your account will automatically be locked by the system for security reasons. You need to contact Customer Care to unlock it. After necessary verification, you will be sent a new PIN to resume the service.


7. What if I forget my PIN?

 

Call the Customer Care to have them reset it for you. You need to provide authentication information before your PIN can be reset. You will get an SMS with a temporary PIN which you need to change the first time you use the service. You may also use Forgot PIN option in my account by dialing *400#.


8. What if I lose my mobile phone?

 

Even if you lose your mobile phone, no one will be able to access your M-Pesa account without your PIN. Since the PIN is not stored on the phone, your money is safe. Inform M-Pesa by calling Customer Care, so that we can block your account for further security.


9. What do I do if I buy a new phone?

 

The M-Pesa application is linked to your mobile number & not your handset. So you can change as many phones as you want and be still able to use the service uninterrupted.


10. What should I do if I change my mobile number?

 

M-Pesa works only on the same number on which you have registered your M-Pesa account. In case you only change your number and not your operator, you will not be able to continue using M-Pesa. Please call our Customer Care to deactivate your account.


11. I want to deactivate my M-Pesa account. How do I get my balance back?

 

We suggest you use the entire amount before getting the account deactivated. You may also submit a request at any Vodafone store for closure and settlement of your account.


12. Will subscribers of other service providers be able to call the M-Pesa Toll Free number?

 

Yes.


13. Will it be Toll Free for them as well or chargeable? If yes, what would be the charges?

 

All calls to the toll-free numbers are free for all callers.


14. Can users (Vodafone as well as non-Vodafone) from other locations also connect to the Toll Free number?

 

Yes.


15. What happens if the unregistered customer has deleted the SMS for fund transfer?

 

In such a case, the remitter should call the Call Centre and request them to resend the transfer code via SMS.


16. How will I know the authenticity of the M-Pesa agent?

 

The M-Pesa agent will have an agency code which will be displayed at the store. Only if this code is valid the customer will be able to withdraw cash at the agent store. Also any exchange of physical cash for M-Pesa will be done only after the SMS confirmation.


17. I am changing from postpaid to prepaid (or vice versa). Will you transfer my wallet?

 

As long as you use the same number, no change is required.


18. I do not have full documents with me, What if I am unable to provide full documentation at the time of registration?

 

In case, you are not able to meet our documentation guidelines, you can still operate as a semi-closed account. Later you can visit our authorised M-Pesa agent, provide them with the acceptable documents and your account will be updated to a KYC account where you can enjoy all the services offered by M-Pesa.


19. What if my verification fails?

 

If your verification fails due to of lack of proper documentation, we will intimate you and you may need to re-submit all the documents. If your KYC verification is rejected by ICICI Bank or if you do not have complete documentation, you can still use the semi closed account which allows you to make bill payments, recharge mobile number. You can also receive money from other M-Pesa customers. However at any given time, balance in your account should not exceed Rs. 20,000.


20. Can foreigners sign up for mobile money?

 

Foreigners can enroll for this service after submitting valid documents as per defined KYC list.


21. Is there a minimum deposit that I have to make while opening the account?

 

No.


22. Is there an account opening fee?

 

No.


23. Can I reverse payment if I made it to the wrong mobile number?

 

In such a case, we regret to inform you that we cannot take any request for reversal of your incorrect transaction. We suggest that you to speak to the recipient and request them to refund the amount to your account.


24. How can I get my account details changed or modified?

 

Customers need to submit a written request to authorised M-Pesa agent / store along with self-attested proof of identity.

What if I lose my mobile phone?

Your money on mobile is always safe by your 4-digit MPIN, as long as you do not disclose it to anyone. In case of loss of SIM or phone, please block your iMobile app by calling our Customer Care. To know the Customer Care numbers, please click here.

Do I have to pay the entire bill amount?

This will depend upon the biller. You can make a payment in full or in part depending upon whether the biller provides you with that facility.

What if I forget my MPIN?

If you forget your MPIN you can call the customer care at *345# from your registered mobile number and request them to reset your MPIN. After required authentication your MPIN would be reset.

What if my verification failed?

If your verification fails because of lack of documentation, we will intimate you and you may need to re-submit all documents.

What is an Instant Account?

Instant Account is a semi-closed prepaid Account. Once you register for the Mobile Money Account and submit KYC documents your account is operated as an Instant Account. Services offered in this account are Mobile and DTH Recharge, Bill Payments, Deposit Money.

What is the Call Centre number at which I can call for Aircel ICICI Bank Mobile Money?

Aircel subscribers can call on 345 to reach customer care. Calls to *345# will be Toll Free. You may reach our Call Center using any other mobile connection on 7373000345. Calls to 7373000345 will be charged as per your existing tariff.

What if I have not used my account after opening it?

If you have not used your account for continuous 6 months then your account would be declared dormant . However customers will receive two SMS, one 15 days and other 2 days prior their dormancy date informing them about dormancy. Please note Rs.10 per month would be charged on your account if it is dormant.

Are there any limits on value and number of transactions that can be made daily/monthly?

Maximum value of transaction is Rs. 50000 per day and Rs. 100,000 per month for a Full KYC Wallet. In case of Instant account, the transaction limits would be Rs.10,000 per day and Rs.20,000 per month.

How does Mobile Money Order work?

You can use it in simple steps:

Step-1 : Register & Activate: Walk into the nearest authorized mRupee store and ask the agent for availing the services. Complete the Enrollment process by providing your full name, complete address, your active mobile number etc.

Step-2 : Add beneficiary: After enrollment, you need to provide details of the beneficiary bank account like beneficiary name, beneficiary's correct account number, beneficiary bank IFSC code/ location of the beneficiary bank etc. You will get a One Time Code (OTC), on your registered mobile as a text message, which you need to share with the mRupee agent so that the required beneficiary can be added.

Step-3 : Deposit Cash: Hand over the cash to the mRupee agent for transfer of the same to the required beneficiary's bank account. The mRupee agent would initiate the money transfer transaction, based on which you would receive another One Time Code (OTC) which needs to be shared with the mRupee agent. The mRupee Agent would enter the same in the system to complete the transaction. You would then receive a text message on your registered mobile number with the transaction ID, amount transferred etc.

Do I get any alert when money is transferred?

Yes, you will get an alert over SMS on your mobile phone with details of the fund transfer.

Do I get intimation when the amount is credited into the beneficiary's account?

Yes, you will get an alert over SMS once amount is credited to beneficiary's account

Do I earn any interest on the amount in my Mobile Money account?

No, the amount in your Mobile Money Account does not earn any interest.

Is their a minimum balance that needs to be made?

Yes, the minimum balance to be maintained is Rs. 25

How is the fund transferred through this service?

Fund transfer is initiated by the Oxigen e-Paisa agent, after which the system would first check if the bank of beneficiary accepts the transfer via IMPS. If yes, then the transfer is made via IMPS and customer would get an instant confirmation of the transaction on SMS and if not, then the request would be placed via NEFT and the customer would get the confirmation on SMS depending on the NEFT cycle.

I initiated a fund transfer on my Mobile Money account but the status showed "submitted". What should I do?

The status shows that the request is received but not yet processed. This could be due to a network delay. Please wait for few minutes for the request to be processed. In case the status remains "Submitted" for more than 15 minutes, please check your transaction history by calling the customer care at *345#.

Get to know M-Pesa

1. What is M-Pesa?

 

ICICI Bank and MCSL, a Vodafone group company, jointly present ‘M-Pesa’ a mobile money transfer service. This is an exclusive service for Vodafone subscribers. On applying for M-Pesa, customers get a mobile wallet issued by MCSL called ‘MCSL Wallet’ and also a Mobile Money Account with ICICI Bank. The Wallet and the Mobile Money Account are inter-operable and allow movement of money between both accounts seamlessly.


2. Who is a Registered User?

 

Registered M-Pesa users are customers who have a SIM on which they are registered at agents store and sign the terms and conditions document for the M-Pesa services and can do transactions via IVR/ USSD. They need a PIN to access their M-Pesa account. Money is received in M-Pesa account and the customers can withdraw it any time and in any amount. M-Pesa customers can do all transactions like sending money, withdraw, buy airtime, change PIN etc. 


3. Who is an Unregistered User?

 

Unregistered M-Pesa users are customers who are not registered for the M-Pesa services and cannot do transactions via IVR/ USSD. They may be subscribers of Vodafone or any another mobile operator. They can withdraw money only if the voucher code received via SMS along with identity proof is available.


4. What can I do with M-Pesa?

 

You can send money to family and friends, recharge prepaid connection, pay postpaid bills, pay utility bills, pay for your shopping and much more with M-Pesa.


5. Who can use M-Pesa?

 

It can be used by Vodafone prepaid and postpaid mobile subscribers as well as any subscribers of other operators in India.


6. Do I need a GPRS enabled handset or a smart phone?

 

No. M-Pesa works on any mobile model/ handset. You do not need GPRS or a data plan. You just have to dial *400# and you will be able to use the menu.


7. Can anybody apply for M-Pesa? Can I have multiple accounts?

 

Any Indian resident who is 18 years and above can apply for M-Pesa. One person can have only one M-Pesa Account in his or her name.


8. What can I give as KYC documents for M-Pesa Account registration?

 

We need a documentary proof of your identity, address, a coloured passport size photograph and signature. Please bring the originals of proof of identity and address to the agent store for verification. This can be obtained from one document (Passport or Driving Licence) or through a combination of documents listed below PAN Card/ Voter's ID/ Valid ID cards from government departments/ marriage certificate/ utility bills (Electricity/ telephone)/ gas connection book/ municipal corporation bill/ letter from Housing Society (Only for the owners)/ Registered leave and Licence agreement (for tenants)/ credit card bill/ bank account statement (not older than three months)/ bank pass book/ wealth or income or sales or Service Tax Assessment order/ Life insurance premium receipt/ Registered Sale deed (for owners) and others.


9. Where all can I use M-Pesa?

 

Presently, you can use M-Pesa at all our Vodafone stores and authorised M-Pesa agents across all states in India.


10. Can I get a chequebook or account statement for my M-Pesa Account?

 

No. You will not get any cheque book for M-Pesa Account. You can get your last 5 transactions by dialing *400#. You can also call our Customer Care and request for a detailed account statement.


11. Can I visit ICICI Bank branch or ATM for accessing M-Pesa Account?

 

No. You can access your account directly through your mobile phone by dialing *400#.


12. I already have an ICICI Bank Account. Can I apply for M-Pesa Account?

 

Yes, you can apply for M-Pesa Account. As M-Pesa is a separate account from your ICICI Bank Account, you need to submit fresh set of documents for KYC and register for M-Pesa Account.


13. What is the maximum amount that I can hold as balance?

 

Maximum balance at any time for an M-Pesa Account is Rs. 1,00,000 for a KYC compliant customer.


14. What is maximum amount of cash that I can deposit in my account?

 

The maximum amount that you can deposit per day is Rs. 50,000 for KYC compliant customer.


15. What is the maximum amount that I can spend?

 

You can spend a maximum of Rs. 5,000 per transaction from your M-Pesa Account.


16. What is the maximum amount that I can send?

 

You can send a maximum of Rs. 5,000 per transaction to another M-Pesa customer. However, the sum total of money spent and sent in a particular day cannot exceed Rs. 50,000 for KYC compliant customer.


17. What is the minimum amount that I can send?

 

The minimum amount you can send at a time is Re. 1.


18. Is there a minimum balance requirement?

 

No, there is no minimum balance requirement. A customer is charged inactivity charges of Rs. 50 + GST if the account is inactive for a period of six months which is based on transactions you do.

Security & privacy

1. Is m-pesa safe and secure?

When you register for m-pesa, you will set your confidential Personal Identification Number (PIN). PIN is required to authorise all your transactions and to get any account information. The PIN is not stored anywhere on the phone or at any server. The transmission between you and the server is highly secure and is done using encryption mechanism ensuring highest safety and security standards. The PIN is known to the m-pesa Account holder only. Even people at Vodafone or at the Bank do not have access to your PIN as it is stored in our system in an encrypted format. Your money will always be safe even if you have accidently lost your phone, so long as you have not disclosed your PIN to anyone.

 

2. When should I set my PIN?

As soon as your registration is completed, you will receive an SMS confirming the same. You should immediately change the default PIN to a number of your choice.

 

3. How do I protect my PIN?

Please keep your PIN secret and do not share it with anyone. We will never call you for your PIN or ask for it when you call us. In case, you feel your PIN has been compromised any time, please reset it to a number of your choice or call Customer support to have it reset.

 

4. I forgot my PIN. What should I do?

Please call Customer support to have it reset. You will be sent a temporary PIN via SMS after necessary verification. You need to change this PIN within 48 hours in order to use the service.

 

5. Will I be informed when my account gets credited or debited?

Yes. A confirmation SMS will be sent whenever a transaction is processed from your account.

 

6. Can my account get locked? What should I do?

Yes, if we detect suspicious activity on your account, we may sometimes lock the account. This is largely to protect your money.

The agent took my cash but I didn’t receive any SMS confirming the deposit

There might be a network delay which may have affected the response time of the SMS. Please check your account balance after some time. If your account balance does not get updated & and you do not receive any SMS as well, call the customer support from the store itself. Do not leave the store until you get the confirmation through any of the two options mentioned above.

How do I get my mobile money account statement?

You can get a Mini statement by visiting "My Account" menu in your Mobile Money application. You can request for a detailed statement by calling the customer care at *345# and the statement would be mailed at your registered address. Please note that detailed statement is available at a fee of Rs. 50.

What happens if I make wrong MPIN attempts?

For security reasons, your account will be locked automatically after 3 wrong attempts. You need to contact customer care at *345# from your registered mobile number for getting it unlocked. After necessary authentication, the MPIN is reset.

What happens to the money that I have in my mobile money when I close Mobile Money Account?

If you are using instant account you cannot withdraw remaining amount from you account. You are requested to spend your balance in transactions or you can transfer e0money to any bank account before you submit an application to close account disconnection.

Customers using Full Account can do following

  • Withdraw money from authorized agent
  • Transfer e-money to their bank account or any other account.
  • Spend balance e- money before account closure

How do I register with Aircel ICICI bank Mobile Money ?

  • Aircel subscribers need to visit the nearest authorized Aircel ICICI Bank Mobile Money outlet and request for the Mobile Money services
  • Agent would provide an account opening form which customers need to fill and submit the same to the agent along with proof of address, proof of identity and a photograph.
  • Pay a minimum initial deposit of Rs.100 which would be credited to your Mobile Money account post activation.
  • Agent would activate your Mobile Money account post which you would receive a message confirming same.
  • Your Mobile Money Account would now be registered as Instant Account. Dial *345# and create your secure MPIN of your choice. You need to use this 4 digit MPIN every time when you make any transaction
  • After KYC is completed by ICICI Bank your instant account is automatically upgraded to Full Account You can now avail all features offered by Aircel ICICI Bank Mobile Money. 

What documents do I need to open an Aircel ICICI Bank Mobile Money Account?

You need to provide a documentary proof of your identity, address and signature.

Can I pay for someone else's bills?

Yes, you can pay for anyone else.

How can I get my Mobile Money Account details changed or modified?

Customers need to submit an account modification request at authorized Mobile money outlet along with self attested Proof of Identity.