Welcome to our support center

How can we help you?

SMS Banking

How can I disable the SMS alert facility online?

To deactivate the SMS alert facility from your account, you may call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the local Customer Care numbers, please click here

How can I know the status of my cheque through SMS?

To know the status of a cheque, you need to SMS: ICSI(space)Cheque No (space)Last 6 digits of Account No to 9215676766 from your registered mobile number.

What is SMS Alerts facility?

Through SMS alerts facility, you can keep a track of various banking transactions done through your savings account.
Transaction alert intimation is sent to customers on their registered mobile number through an SMS. Currently, the alerts are sent for all the credit and debit transactions (done through any channel) in the account above Rs. 5,000. Also, the alerts are sent for all ATM transactions irrespective of the amount.

The mobile alert (SMS) charges are Rs. 15.00 per quarter + 18% Goods & Services Tax (GST)  w.e.f. July 1, 2017  which will be debited in the first month of the quarter. 

SMS alerts which are chargeable:
Credit and debit transaction above Rs. 5,000 through any channel
EOD balance alerts
Balance above or below a threshold limit 

SMS alerts which are non chargeable:
Debit card transactions on POS/ ATM 
Internet Banking SMS like OTP, URN which are bank induced 
Cheque return intimation alerts (Inward and Outward)
Salary credit alerts etc.
Account opening intimation
SR/ CR creation/ closure alerts.

You can also view this information on our website www.icicibank.com > Rates and charges > Service Charges & Fees (Bottom of the page).
 

How can I get my account balance details through SMS?

To know your account balance, you need to SMS: IBAL(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number.

When will these charges get deducted from my account?

Charges will be deducted at the beginning of every quarter i.e. in the month of April, July, October and January.

(For the first quarter 2013-14, Charges of Rs. 10 (inclusive of taxes) will be levied in the month of May, for May and June 2013)

What is ibal?

iBal is the short code SMS service provided by ICICI Bank to know the balance details of your account. Please send SMS from your registered mobile number as mentioned below: 

PRIMARY ACCOUNT: IBAL send it to 9215676766
NON-PRIMARY ACCOUNT: IBAL(space)Last 6 digits of Account Number and send it to 9215676766.

What if I recharge a wrong mobile number?

In case a wrong mobile number has been recharged due to wrong entry by you, the amount will not be reverted back to your account. You have to be careful while entering the beneficiary mobile number for recharge.

How can I get my last 3 transaction details through SMS?

To know your last 3 transaction details, you need to SMS: ITRAN(space)Last 6 digits of Account Number send it to 9215676766 from your registered mobile number.

Will I get alerts for Credit and Debit transactions done through NEFT and RTGS?

No. After de-registration you will not receive message for credit and debit transactions done through NEFT and RTGS. However, you will receive confirmation message once funds are credited to the beneficiary account.

Do I have to pay for Alerts facility?

With effect from May 1, 2013, all Savings Account customers availing SMS Alerts facility will be charged Rs. 15 per quarter (inclusive of taxes).

This facility is free, for Senior Citizen Savings account, Silver Savings Account, Privilege Banking, Wealth and GPC customers.

I hold Salary account with the ICICI Bank, will I be charged for SMS Alerts facility?

No. This facility is free for Salary account customers.

Can I recharge my prepaid mobile number across any operator?

Pre paid mobile recharge through SMS allows you to recharge your mobile across 13 major operators available in India.

Operators available for recharge on this platform are

VodafoneAirtelIdeaBSNL
AircelLoopMTNLUninor
Reliance GSMReliance CDMATata CDMATata Docomo
Videocon   

If I have any queries, where should I contact?

Please contact us at our 24-hour Customer Care.

How can I pay my postpaid mobile Bill ?

You can pay any postpaid bill by sending a single SMS to 9222208888 in the below mentioned format:

BILLPAY <space> 10-Digit Mobile Number <space> Telecom Operator <space> Bill Amount <space> Last 6 digits of ICICI Bank Account No.
example : BILLPAY 9876543210 IDEA 1500 123456

What if I enter an invalid number while making the payment ?

Your account will be debited by entered value immediately. If you entered an invalid number, the amount will be credited back to your account within 72 hours.

How often will I receive alerts?

You will receive SMS Alerts, whenever a particular transaction has occurred in your Salary/Savings account.

How can I stop a cheque through SMS?

To stop a cheque, you need to SMS: ISCR(space)Cheque No(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number.

I have changed my service provider using Mobile Number portability. Can I still use pre paid mobile recharge service?

Yes, you can type your new mobile operator while sending SMS to 9222208888 for prepaid mobile recharge.

What is the minimum and maximum amount for prepaid mobile recharge through SMS?

Minimum amount for prepaid mobile recharge through SMS is INR 10. Maximum amount limit is INR 1500 per day per user.

What if I paid the bill for wrong mobile number ?

In case a payment to wrong postpaid mobile number is done due to wrong entry by you, the amount will not be credited back to your account. You have to be careful while entering the beneficiary mobile number for payment.

If, I de-register for this facility, will I be able to get One Time Password (OTP), alerts on beneficiary addition for my internet banking transaction?

Yes. Even after de-registration, you will continue to receive the alerts required for transacting through our internet banking services like OTP, beneficiary addition, etc.

How many pre paid mobile recharge transaction can be done through SMS service?

There is no limit on number of PMR (prepaid mobile recharge) transaction through SMS service but it should not exceed daily PMR Limit of INR 1500 per day per user.

Will I be charged if I use pre paid mobile recharge using SMS?

The prepaid mobile recharge facility is a free service provided to you by ICICI Bank. Charges may be applied by the mobile operator for use of SMS.

How many Postpaid Bill Payment transaction can be done through SMS service ?

There is no limit on number of Postpaid Bill Payment transaction through SMS service but it should not exceed Limit of INR 1500 per day per user.

Can I use another account instead of primary account for prepaid mobile recharge transactions through SMS service?

Yes, you can provide last 6 digits of your non-primary account number from which you want your funds to get debited.

Can I pay postpaid bill across any operator ?

Postpaid Bill Payment through SMS allows you to pay your mobile bill across 13 major operators available in India.

Operators available on this platform are

 

VodafoneAirtel MobileAirtel LandlineTata Indicom
Tata DocomoVirgin GSMVirgin CDMAIdea
Reliance GSMReliance CDMAMTNLLoop
BSNL   

I have changed my service provider using Mobile Number portability. Can I still use postpaid bill payment service through SMS ?

Yes, you can type your new mobile operator while sending SMS to 9222208888 for Postpaid Bill Payment.

Can I use another account instead of primary account for Postpaid Bill Payment transactions through SMS service ?

Yes, you can provide last 6 digits of your non-primary account number from which you want your funds to get debited.

How can I recharge my DTH using SMS?

Simply type an SMS in the format given below and send to 9222208888:
DTH<space>Subscriber's ID<space>Operator name<space>Amount<space>Last 6 digits of your bank account number.

Example: If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888:
DTH 1005825110 TATASKY 100 123456.

Will I get de-registered for SMS facility for all my other relationships with the Bank?

No.