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iMobile SmartKeys

What is maximum limit for fund transfer?

We have kept maximum limit of transfer to Rs.1,00,000.

Is iMobile SmartKeys available in all operating systems?

Currently iMobile SmartKeys is available only on Android.

What If amount entered is wrong?

If Amount entered is wrong, delete button is provided next to amount field.

How to enable SmartKeys feature?

To enable iMobile SmartKeys, please follow the below steps:

  1. Install the upgraded version of iMobile app from the Play store
  2. If you are a first time user of iMobile, please activate the iMobile app successfully first
  3. To enable the iMobile SmartKeys: Go to Setting > General > Keyboard > Keyboards > Add New keyboard
  4. Add iMobile keyboard and provide full access to the Keyboard

That’s it, you are ready to use SmartKeys.

Explain the steps to do a fund transfer on iMobile?

It’s very simple!!!

 

Steps:

  1. Launch iMobile SmartKeys – Long press , which will display all keyboards enabled through keyboard settings.
  2. Authenticate using Touch ID or MPIN.
  3. Select Payee you want to transfer money from list of Payees.
  4. Entire Amount.
  5. If multiple accounts are linked then account switching can be done by long pressing . Selected account with its balance will be displayed on the screen below amount.
  6. Click on submit.
  7. Reference number along with other required details will be displayed on the screen.
  8. If you wish to transfer again click on home or click on Notify again to send social message which will also logout.

It just requires few seconds to finish the transaction.

How can I access iMobile SmartKeys service?

If you have set a MPIN as a method of login during activation of iMobile or have registered Touch ID for authentication on iMobile then you can access this service. All you need to do is enable iMobile Keyboard from the Keyboard option in General Settings.

What is iMobile SmartKeys Application?

iMobile SmartKeys is a service which enables you to transfer funds using your smartphone’s keyboard with just a few clicks, without the need to switch between applications. This feature uses quick and secure state of the art technology. So no more switching of applications, no OTPs and no grid card validation.

How do I logout from iMobile?

There are two options to log out from every screen.

  1. From any screen, long press which will give option to switch keyboard and it will act as logout as well.
  2. After successful transaction, click on notify which will logout and create a social message.

What is maximum limit for Bill Payment?

There is no maximum limit.

How can I select different debiting account?

If multiple accounts are linked then account switching can be done by long pressing . Selected account with its balance will be displayed on the screen below amount.

If I want to change the Payee ID selected, how do I do this?

On Amount screen, tap on back button on bottom left to go back to Payee list page.

How can we access this service?

If you have set MPIN as a method of login during activation of iMobile or have registered Touch ID for authentication on iMobile then you can access this service. All you need to do is enable iMobile Keyboard from the Keyboard option in General Settings.

I entered wrong PIN 3 times, what should I do?

Nothing to worry about. A message will be displayed on your screen saying “You have exceeded 3 PIN Verification attempts. Please re-activate iMobile”. Just launch iMobile to re-activate.

What happens if the transaction fails?

If transaction fails then Reference number is shown on the screen. If any amount is debited, it will be reversed back as per process.

What services are provided under SmartKeys?

Below mentioned services will be provided under SmartKeys:
• Fund Transfer for Payees (ICICI Bank, Non-ICICI Bank)
• Favourites (for all the transactions that you have saved as favourite on the iMobile app)
i. Recharges - Mobile Recharge
ii. Registered Payment biller
iii.Fund Transfer – Within ICICI, NEFT, IMPS

Is iMobile SmartKeys secure?

Yes. iMobile SmartKeys feature is extended functionality of iMobile so the complete security framework is the same.

Explain the steps to do transactions using ‘Save as Favourite’?

  1. Launch iMobile SmartKeys – Long press , which will display all keyboards enabled through keyboard settings.
  2. Authenticate using Touch ID or MPIN.
  3. Click on Choose Favourites and select one of the favourites saved.
  4. It will pre-fill amount and show selected Favourites. Amount field is editable to change the amount.
  5. If multiple accounts are linked then account switching can be done by long pressing . Selected account with its balance will be displayed on the screen below amount.
  6. Click on submit.
  7. Reference number along with other required details will be displayed on the screen.

If you wish to transfer again click on home or click on Notify again to send social message which will also logout.

 

It just requires few seconds to finish the transaction.

I have added iMobile SmartKeys keyboard but I am still not able to see login MPIN screen?

You may not have given full access to the keyboard. Go to the phone settings to give full access for added iMobile SmartKeys keyboard.

What if I don’t have a MPIN?

MPIN is required to use the iMobile SmartKeys Application. When iMobile activation is done it gives an option to choose MPIN or UserID and Password for authentication purpose. If you would like to access iMobile SmartKeys application then we request you to do uninstall/install iMobile App and do the activation again.

Neither grid details nor OTP is asked while completing the transactions?

We have gone one step ahead to enhance the security and convenience for customer to do away with grid details verification. Instead we are seamlessly verifying genuine customer by using Device ID authentication. Device ID is unique to mobile phone and customer so it satisfies all parameters of security.

 

Grid details verification is done only in cases where iPhone is jail broken.( i.e. Locked Phone is unlocked. )

It didn’t ask me for option of selecting mode of payments in Fund Transfer where payees belongs to other banks like in iMobile?

We are using IMPS mode of payments as default mode to do instantaneous transfers.

What is maximum limit for Mobile Recharge?

We have kept maximum limit for Mobile Recharges to Rs.1500.

How is this service different from the existing iMobile app?

iMobile is a complete suite where a host of services can be availed. This service is a part of iMobile app using which you can transfer funds using any chat messenger. You don’t need to pause your chat or switch apps to transfer funds. This service helps you to do fund transfer in just 4 steps.

 

Switch keyboard -> Login -> Select Payee/ Favourites > Enter Amount & Submit.

 

That’s it!!!

How can I launch SmartKeys on iMobile?

SmartKeys can be launched during chatting through social messenger, creating message, writing email, phone search, search through browser, contacts search or anywhere where default keyboard of phone is invoked.

Steps:
1. Open default keyboard
2. Long press globe icon , it will list down all keyboards which are enabled
3. Click on iMobile SmartKeys. It will give pop-up for Touch ID if applicable or MPIN screen to login. If customer has not activated, the welcome message with activation link is shown

What will happen in case I forget MPIN?

In case you have forgotten MPIN, please launch iMobile and click on Forgot MPIN link to do re-activation.