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mRupee

Do I get intimation when the amount is credited into the beneficiary's account?

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Yes, you will get an alert over SMS once amount is credited to beneficiary's account

What details do I need to provide while calling customer care for query regarding a particular transaction?

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You need to provide the transaction ID for the specific transaction.

How does Mobile Money Order work?

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You can use it in simple steps:

Step-1 : Register & Activate: Walk into the nearest authorized mRupee store and ask the agent for availing the services. Complete the Enrollment process by providing your full name, complete address, your active mobile number etc.

Step-2 : Add beneficiary: After enrollment, you need to provide details of the beneficiary bank account like beneficiary name, beneficiary's correct account number, beneficiary bank IFSC code/ location of the beneficiary bank etc. You will get a One Time Code (OTC), on your registered mobile as a text message, which you need to share with the mRupee agent so that the required beneficiary can be added.

Step-3 : Deposit Cash: Hand over the cash to the mRupee agent for transfer of the same to the required beneficiary's bank account. The mRupee agent would initiate the money transfer transaction, based on which you would receive another One Time Code (OTC) which needs to be shared with the mRupee agent. The mRupee Agent would enter the same in the system to complete the transaction. You would then receive a text message on your registered mobile number with the transaction ID, amount transferred etc.

How can I use this service?

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You can reach out to any authorized mRupee store. The agent will help you to start using this service.

Do I get any alert when money is transferred?

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Yes, you will get an alert over SMS on your mobile phone with details of the fund transfer.

How do I get a refund of the remitted money in case the amount is not credited to the account as per details given by me for mRupee?

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For this you need to follow steps mentioned :-

  • Kindly visit any authorized mRupee store and provide your mobile number
  • The agent at the authorized mRupee store would check the status of the transaction and inform you about the failed transaction and reason for failure.
  • You can either re-initiate the transaction (in cases where failure is due the technical reason like the internet connection was not working etc.) or ask for a refund.
  • Based on your reply, the mRupee agent would initiate the request for refund of transaction amount.
  • You would then receive a 4 digit OTC on your registered mobile number.
  • Provide this OTC to the mRupee agent, he would enter the same in system to process your request.

What are the charges for Money Transfer in mRupee?

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Following are the charges for money transfer

Sr. NoTransaction TypeFee
1Upto Rs. 1,000Rs. 20.00
2Rs. 1000.01 to Rs. 50002.00%
3Rs. 5000.01 to Rs. 10000**Rs.100
4Rs. 10000.01 to Rs. 15000**Rs. 150
5Rs. 15000.01 to Rs. 20000**Rs. 200
6Rs. 20000.01 to Rs. 25000**Rs. 250
7Profile Creation FeeZERO
** Applicable for fund transfer to same beneficiary account by same remitter during a calendar day

Can I view details of past transactions for mRupee?

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Yes. Please visit any authorized mRupee store and provide your mobile number to the mRupee agent. He will help you to get details of your previous transactions for last 4 transactions.

How many beneficiaries can I add in an account for mRupee?

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Total 8 beneficiaries can be added at any point in time.

What is Mobile Money Order?

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Mobile Money Order is a Money transfer service from mRupee. It is presented by MMP Mobi Wallet Payment Systems Ltd., with ICICI Bank Ltd as the Principal Bank. With this facility any customer with an active mobile connection can send/ transfer money to any bank account (in India) by visiting the authorized mRupee agent. (Refer to the Terms and Conditions at www.icicibank.com >> Mobile Banking >> Mobile Money >> mRupee >> Terms & Conditions or www.mrupee.in for further details)

In how much time receiver will get the money?

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Minimum of 2-3 hours, this would be subject to NEFT timelines.

I wish to transfer my mobile number prepaid to postpaid, will the Mobile Money Order account get transferred as well?

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As long as you use the same number, you need not register again.

How much money can I transfer in one time for mrupee?

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Rs. 5,000 per transaction

How can I get information about the Mobile Money Order service?

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For more information please visit our website www.mRupee.in . Tata Docomo/ Tata Indicom customers can call 51111 and customers of other operator can call at 09222251111.

I am not a Tata Docomo customer, can I transfer money?

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Yes, you can transfer money, provided that you have an active mobile connection (irrespective of the operator).

What is the minimum amount that I can do a transaction for?

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Rs. 100

What are the NEFT Transaction timings? Excluding all public / bank holidays

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Transaction TimingsNEFT
Monday to Friday8:00 AM to 6:30 PM
Saturdays8:00 AM to 12:30 PM

 

(However, please note that this service will be used for banks which are not yet available under IMPS platform or in case IMPS transaction fails. In order to ensure that you do not miss the last NEFT batch, you must complete your transaction at the Oxigen e-Paisa agent not later than 30 minutes before the closure of NEFT timings NEFT timings (as above)).

Do I need to register the beneficiary for using this service for mRupee?

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Yes the beneficiary needs to be registered by the sender with mRupee agent - during first transaction. Share the details (such as name, bank account number, IFSC code) of the beneficiary with the mRupee agent. Registration will not be required next transaction onwards to send money to the same beneficiary.

How do I pay the above charges for mRupee?

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You need to pay the fee for your transaction (in cash) to the mRupee agent at the authorized mRupee store over and above the amount to be transferred to the beneficiary.

How do I delete a beneficiary from my profile for mRupee?

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Please visit any authorized mRupee store and share your registered mobile number. mRupee agent will help you to do the needful. You will only need to share a "One Time Code (OTC)" with the agent, which will be sent on your mobile once the request is registered by him.

Do I need to produce any ID proof to send money for mRupee?

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No ID or address proof is required. Although you need to provide your basic details to the agent at mRupee store, like full name, complete address and your active mobile number in order to register your name one time as a sender. It is a one time registration.

How do I find the authorized agents of this service?

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You can call the call center. Tata Docomo/ Tata Indicom customer can call at 51111 and customer of other operators call at 09222251111.

Is there any limit for sending money in a month?

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Rs. 25000 in a month is the limit.

Where will I get details of various fees and charges in case of any changes for mRupee?

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You will get the details of exact fee, payable for the first time registration as well as transaction fee from the mRupee agent at the authorized mRupee store. These details are also available at www.mrupee.in and www.icicibank.com >> Mobile Banking >> Mobile Money >> mRupee >> Fee & Limits.

Who is eligible to register for Mobile Money Order services?

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Any Indian resident who is 18 years and above can register for Mobile Money Order services.