Welcome to our support center
How can we help you?
Popular Questions
How do I generate/ reset my FASTag username and password?
Once your FASTag account is created, please login to the customer portal and register yourself to generate your User ID and Password. Please enter the required information in the prompts and the system will send an SMS with your login details to your registered mobile number. You may call our toll-free Customer Care on 1860-267-0104 for assistance.
Please click here to login to the customer portal.
How can I recharge my FASTag account?
You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS/ UPI or Internet Banking.
For customer whose KYC documents are received, the FASTag Account recharge limit is Rs. 1,00,000. For non-KYC customers, the recharge limit is Rs. 20,000 only.
Please click here to enter your User ID and Password.
Options to reload FASTag CUG Wallet (Online)
Payment Mode: Payment through ICICI Bank Corporate Internet Banking (CIB) free of any charge
Click on Recharge account > Select the CUG account and enter amount > Select Payment Mode
as Payment through ICICI Bank Corporate Internet Banking (CIB) free of any charge > Click on Make Payment > Login with CIB credentials >Enter OTP, complete the transaction.
Payment Mode: Pay by Credit Card/ Debit Card/ Internet Banking
Click on Recharge account > Select Pay to CUG Wallet > Enter Amount > Select Payment mode as Pay by Credit Card/Debit Card/Net Banking > Click on Make payment > Click on the cards or Internet Banking as per requirement.
1. For Credit Card/ Debit Card transactions: Enter 16-digit card number, expiry date, CVV > Authenticate with OTP
2. For Internet Banking options: Enter respective bank’s User ID, Password > Authenticate with OTP > Follow the steps
Payment Mode: NEFT/ RTGS/ IMPS with IFSC code
1. ICICI Bank users:
Login to Internet Banking > PAYMENTS & TRANSFER> Fund Transfer > Select 'An account in other bank through NEFT, RTGS or IMPS with IFSC code' > Add Payee.
Beneficiary Account Name-ETCPOOL
Beneficiary Account Number - ETCCUG<8 digit Custid>i.e. ETCCUG10030198
IFSC code - ICIC0000106
Validate and initiate NEFT/ RTGS after 30 minutes
2. Non-ICICI Bank users:
Customers should add Payee in their bank accounts on NEFT/ RTGS module enter the below requiered details and complete transactions.
Beneficiary Account Name- ETCPOOL
Beneficiary Account Number - ETCCUG<8 digit Custid>i.e. ETCCUG10030198
IFSC code - ICIC0000106
Validate and initiate NEFT/RTGS transaction.
Note:
Once the fund transfer is completed within 4-5 business hours, amount shall be loaded on the CUG wallet
Login to https://FASTaglogin.icicibank.com/CUSTLOGIN/Default.aspx
the CUG transaction reflects in the payment history.
Options to reload FASTag Account
Payment Mode: Payment through ICICI Bank Corporate Internet Banking (CIB) Free of any charge
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Payment through ICICI Bank Corporate Internet Banking (CIB) Free of any charge > Click on Make payment > Login with CIB credentials, Enter OTP, Complete the transaction.
Payment Mode: Pay by Credit Card/ Debit Card/ Internet Banking
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Pay by Credit Card/Debit Card/Net Banking > Click on Make payment > Follow the instructions to complete your transaction
Payment Mode: NEFT/ RTGS
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Pay by NEFT > Voucher Number generated > Click on Generate Challan > Follow the instructions mentioned in the challan > Make an NEFT/ RTGS transfer with the exact details mentioned in the challan.
Payment Mode: Payment through ICICI Bank Retail Internet Banking (RIB)
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment mode as Payment through ICICI Bank Retail Internet Banking (RIB) > Click on Make payment > Login to Internet Banking with your User ID and Password and complete your transaction.
Please click here for the details of convenience fee rates for your reference.
How can I buy FASTag?
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You can avail ICICI Bank FASTag by the following channels:
\n\n
\nSMS:
\nITOLL(Space)PIN Code(Space)Name to 5676766. Example ITOLL 400051 Roshan Kumar
\nThe ICICI Bank FASTag representative will call you within 2 working days
\n\nOnline: For Car, Jeep and Light Motor vehicle (LMV) class you can apply online. Click here to apply online.
\nCustomer Care:
\nYou may call our 24x7 Customer Care 1800 210 0104 from your registered mobile number to avail your FASTag
\nSales Location:
\nYou can visit your nearest Point of Sales (POS) location at the toll plaza or the ICICI Bank sales location. To know more about our Sales Location click here
\n\nKindly carry the original and self-attested photocopy of your KYC document, along with your vehicle at the POS/ Sales office location.
Fastag delivery is delayed. Where can I report?
To know more about FASTag, please call our customer care @ Toll Free Number: 1800 2100 104 (Chargeable Number:1860 2670 104).
