Welcome to our support center

Once your FASTag account is created, please login to the customer portal and register yourself to generate your User ID and Password. Please enter the required information in the prompts and the system will send an SMS with your login details to your registered mobile number. You may call our toll-free Customer Care on 1860-267-0104 for assistance.

Please click here to login to the customer portal.

Amazon Pay ICICI Bank Credit Card issued by ICICI Bank in association with Amazon and Visa. This is a lifetime free Credit Card with no joining and renewal fees, which lets you earn back for every purchase, both on and off Amazon.in, in the form of Amazon Pay Balance. This is an invite-only programme. Please click here to apply for Amazon Pay Credit Card.

You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS/ UPI or Internet Banking.

For customer whose KYC documents are received, the FASTag Account recharge limit is Rs. 1,00,000. For non-KYC customers, the recharge limit is Rs. 20,000 only.

Please click here to enter your User ID and Password.

Options to reload FASTag CUG Wallet (Online)

Payment Mode: Payment through ICICI Bank Corporate Internet Banking (CIB) free of any charge

Click on Recharge account > Select the CUG account and enter amount > Select Payment Mode
as Payment through ICICI Bank Corporate Internet Banking (CIB) free of any charge > Click on Make Payment > Login with CIB credentials >Enter OTP, complete the transaction.

Payment Mode: Pay by Credit Card/ Debit Card/ Internet Banking

Click on Recharge account > Select Pay to CUG Wallet > Enter Amount > Select Payment mode as Pay by Credit Card/Debit Card/Net Banking > Click on Make payment > Click on the cards or Internet Banking as per requirement.

1. For Credit Card/ Debit Card transactions: Enter 16-digit card number, expiry date, CVV > Authenticate with OTP
2. For Internet Banking options: Enter respective bank’s User ID, Password > Authenticate with OTP > Follow the steps

Payment Mode: NEFT/ RTGS/ IMPS with IFSC code

1. ICICI Bank users:
Login to Internet Banking > PAYMENTS & TRANSFER> Fund Transfer > Select 'An account in other bank through NEFT, RTGS or IMPS with IFSC code' > Add Payee.

Beneficiary Account Name-ETCPOOL
Beneficiary Account Number - ETCCUG<8 digit Custid>i.e. ETCCUG10030198
IFSC code - ICIC0000106

Validate and initiate NEFT/ RTGS after 30 minutes

2. Non-ICICI Bank users:
Customers should add Payee in their bank accounts on NEFT/ RTGS module enter the below requiered details and complete transactions.

Beneficiary Account Name- ETCPOOL
Beneficiary Account Number - ETCCUG<8 digit Custid>i.e. ETCCUG10030198
IFSC code - ICIC0000106

Validate and initiate NEFT/RTGS transaction.

Note:
Once the fund transfer is completed within 4-5 business hours, amount shall be loaded on the CUG wallet
Login to https://FASTaglogin.icicibank.com/CUSTLOGIN/Default.aspx
the CUG transaction reflects in the payment history.

Options to reload FASTag Account

Payment Mode: Payment through ICICI Bank Corporate Internet Banking (CIB) Free of any charge
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Payment through ICICI Bank Corporate Internet Banking (CIB) Free of any charge > Click on Make payment > Login with CIB credentials, Enter OTP, Complete the transaction.

Payment Mode: Pay by Credit Card/ Debit Card/ Internet Banking
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Pay by Credit Card/Debit Card/Net Banking > Click on Make payment > Follow the instructions to complete your transaction

Payment Mode: NEFT/ RTGS
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Pay by NEFT > Voucher Number generated > Click on Generate Challan > Follow the instructions mentioned in the challan > Make an NEFT/ RTGS transfer with the exact details mentioned in the challan.

Payment Mode: Payment through ICICI Bank Retail Internet Banking (RIB)
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment mode as Payment through ICICI Bank Retail Internet Banking (RIB) > Click on Make payment > Login to Internet Banking with your User ID and Password and complete your transaction.

Please click here for the details of convenience fee rates for your reference.

To use your credit card at merchant outlet, please follow the following instructions:

1. The merchant will dip your card at a PIN enabled POS terminal
2. The merchant will enter the amount to be paid by you
3. The POS terminal will prompt for the PIN
4. Enter your 4 digit Credit Card PIN on the POS terminal. Pull out the card once the transaction is complete

To use your credit card for online transaction, please follow the following instructions:

1. Make sure you are using a secure site while making payments through the Internet. Look for a lock icon in the status bar of your web browser. This icon indicates that a site is employing an encryption technology during the transmission of your sensitive data.
2. Never respond to phishing e-mails that falsely claim to be from a bank and ask you to disclose your personal and bank related confidential details. ICICI Bank will never ask you to send your personal banking details.
3. Get yourself enrolled for 3D Secure (Verified by Visa (VbV)/ MasterCard SecureCode (MCSC)). This is now mandatory for carrying out online transactions.
4. Avoid accessing your Internet banking account on unsecured public computers (e.g. internet cafes).
5. Once you have completed your online banking transactions, remember to log-off by clicking on the "log-off" option. Close your browser and lock your computer if it is left idle.