Welcome to our support center
How can we help you?
Popular Questions
I already have an ICICI Bank Credit Card. Can I still apply for the Amazon Pay ICICI Bank Credit Card? What will happen to my old card?
This is an invite-only programme. Customers who have been invited can apply for this Credit Card. You will continue to have ownership of your older ICICI Bank Credit Card, post approval of the Amazon Pay ICICI Bank Credit Card.
How to apply for Amazon Pay Credit Card ?
Amazon Pay ICICI Bank Credit Card issued by ICICI Bank in association with Amazon and Visa. This is a lifetime free Credit Card with no joining and renewal fees, which lets you earn back for every purchase, both on and off Amazon.in, in the form of Amazon Pay Balance. This is an invite-only programme. Please click here to apply for Amazon Pay Credit Card.
How do I know the balance on my Gift Card?
- Balance enquiry through Self-Care Portal:
https://inrprepaid.icicibank.com/customer/login.jsp - Balance enquiry through ATM: For this you will have to generate an ATM PIN, which can be done either by self-care page, or through IVR.
The process for generating PIN through IVR is as follows:- On calling Customer Care you will be asked about your language preference
- Post selection of language, you need to choose 'option 2' for Prepaid Cards
- You will be asked to enter the 16-digit Card No.
- Next you need to enter your detail as instructed by IVR.
- IVR will prompt you to choose 'option 1' for ATM PIN generation.
- Post selection, your call will be routed to a Phone Banking Officer, where you will have to request the Phone Banking Officer to generate ATM PIN for your card.
- Phone Banking Officer will route the call to a menu, where Card no. will be read out in IVR.
- Post this, you will be asked to enter 3-digit CVV2 no. mentioned in the backside of your Card.
- Next, you will be asked to enter a 4-digit ATM PIN of your choice.
- You will be asked to reconfirm the new ATM PIN by re-entering it again.
- The ATM PIN is now reset.
- Balance enquiry through Customer Care: For balance enquiry through phone banking, you will have to call ICICI Bank 24-hour Customer Care and provide details like Name, Card No., Address, etc. and thereafter the Phone Banking Officer will tell you the amount available on the card.
How can I recharge my FASTag account?
You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS/ UPI or Internet Banking.
For customer whose KYC documents are received, the FASTag Account recharge limit is Rs. 1,00,000. For non-KYC customers, the recharge limit is Rs. 20,000 only.
Please click here to enter your User ID and Password.
Options to reload FASTag CUG Wallet (Online)
Payment Mode: Payment through ICICI Bank Corporate Internet Banking (CIB) free of any charge
Click on Recharge account > Select the CUG account and enter amount > Select Payment Mode
as Payment through ICICI Bank Corporate Internet Banking (CIB) free of any charge > Click on Make Payment > Login with CIB credentials >Enter OTP, complete the transaction.
Payment Mode: Pay by Credit Card/ Debit Card/ Internet Banking
Click on Recharge account > Select Pay to CUG Wallet > Enter Amount > Select Payment mode as Pay by Credit Card/Debit Card/Net Banking > Click on Make payment > Click on the cards or Internet Banking as per requirement.
1. For Credit Card/ Debit Card transactions: Enter 16-digit card number, expiry date, CVV > Authenticate with OTP
2. For Internet Banking options: Enter respective bank’s User ID, Password > Authenticate with OTP > Follow the steps
Payment Mode: NEFT/ RTGS/ IMPS with IFSC code
1. ICICI Bank users:
Login to Internet Banking > PAYMENTS & TRANSFER> Fund Transfer > Select 'An account in other bank through NEFT, RTGS or IMPS with IFSC code' > Add Payee.
Beneficiary Account Name-ETCPOOL
Beneficiary Account Number - ETCCUG<8 digit Custid>i.e. ETCCUG10030198
IFSC code - ICIC0000106
Validate and initiate NEFT/ RTGS after 30 minutes
2. Non-ICICI Bank users:
Customers should add Payee in their bank accounts on NEFT/ RTGS module enter the below requiered details and complete transactions.
Beneficiary Account Name- ETCPOOL
Beneficiary Account Number - ETCCUG<8 digit Custid>i.e. ETCCUG10030198
IFSC code - ICIC0000106
Validate and initiate NEFT/RTGS transaction.
Note:
Once the fund transfer is completed within 4-5 business hours, amount shall be loaded on the CUG wallet
Login to https://FASTaglogin.icicibank.com/CUSTLOGIN/Default.aspx
the CUG transaction reflects in the payment history.
Options to reload FASTag Account
Payment Mode: Payment through ICICI Bank Corporate Internet Banking (CIB) Free of any charge
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Payment through ICICI Bank Corporate Internet Banking (CIB) Free of any charge > Click on Make payment > Login with CIB credentials, Enter OTP, Complete the transaction.
Payment Mode: Pay by Credit Card/ Debit Card/ Internet Banking
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Pay by Credit Card/Debit Card/Net Banking > Click on Make payment > Follow the instructions to complete your transaction
Payment Mode: NEFT/ RTGS
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment Mode as Pay by NEFT > Voucher Number generated > Click on Generate Challan > Follow the instructions mentioned in the challan > Make an NEFT/ RTGS transfer with the exact details mentioned in the challan.
Payment Mode: Payment through ICICI Bank Retail Internet Banking (RIB)
Click on Recharge account > Select Pay to Tag Accounts > Enter Amount > Select Payment mode as Payment through ICICI Bank Retail Internet Banking (RIB) > Click on Make payment > Login to Internet Banking with your User ID and Password and complete your transaction.
Please click here for the details of convenience fee rates for your reference.
