Welcome to our support center

How can we help you?

If I am abroad and I find that my wallet, travel tickets and passport have been stolen, what should I do if I have a card protection plan?

When you discover the items are missing, immediately call our lost and stolen card helpline on 6000-4000 (Prefix city STD code if calling from mobile phone). Our specially trained agents will be able to guide you through the whole process. Our first priority will be to cancel the lost cards. We will then advise you how and where to receive a replacement passport. Finally, we will assist in the re-issuing of travel tickets so that you may return home.