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ATM

I want to generate the PIN for my debit card

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To generate Pin number for your ICICI Bank Debit card please follow the below steps.
 
Pin generation through ATM:
Step 1: Insert your ATM / Debit Card
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option
Step 3: Select “Generate OTP” option.
Step 4: Enter the registered mobile number.
Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format
 
OTP will be delivered on your registered mobile number through SMS
 
Generation of ATM PIN after OTP is received:
Step 1: Insert your ATM / Debit Card.
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.
Step 3: Select “Already have OTP, Generate ATM PIN” option.
Step 4: Enter OTP received on the registered mobile number.
Step 5: Enter your new ATM PIN.
Step 6: Re-enter your new ATM PIN.
 
PIN will be successfully generated.
 
Pin generation through Internet Banking:
Step 1: Please login to your Internet Banking Account  using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.
Step 2: OTP will be sent on registered mobile number.
Step 3: Enter debit card grid values, OTP received and click on submit
Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'
 
click here to generate PIN for your debit card
 
Pin generation through iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.
 
Pin generation through Customer Care:
Please call our Customer Care from your registered mobile number.

To know the local Customer Care numbers, please click here.

You can also write to us at customer.care@icicibank.com for further assistance.

 

Is there any minimum and maximum cash withdrawal limit per day?

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Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card. This limit is displayed at the respective ATM locations.
 
For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction. This information is displayed at the ATM location.

Will be there any additional charges for using service through ATM?

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Transactions at ICICI Bank ATMs:
First 5 transactions (Financial and non-financial) in a month - Free

Thereafter, ₹20 plus GST per financial transaction and ₹8.50 plus GST per non financial transaction.

ATM Interchange (Transactions at Non-ICICI Bank ATMs):
First 3 transactions (Financial and non financial) in 6 metro locations (Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad) in a month - Free

First 5 transactions (Financial and non financial) in all other locations in a month - Free

Maximum of 5 trxns free in a month with a cap of 3 free trxns in 6 metro locations

Thereafter, ₹20 plus GST per financial transaction and ₹8.50 plus GST per non financial transaction.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on the charges.

How do I register a complaint for Cash not received/ Less cash received by an ATM ?

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As you have not received cash or received less cash through an ATM, we request you to register your complaint by following the below mentioned steps :

Internet Banking: (For ICICI Bank ATM)

Please login to Internet Banking with your User ID and Password > Select Customer Service > Service Request > Bank Accounts > More> Account Transaction Related > Query Regarding Cash Withdrawal from ICICI Bank ATM > Enter the required details and submit the request.

Internet Banking: (For Non-ICICI Bank ATM)

Please login to Internet Banking with your User ID and Password > Select Customer Service > Service Request > Bank Accounts > More> Account Transaction Related>Query Regarding Cash Withdrawal from Non-ICICI Bank ATM>Enter the required details and submit the request.

Customer Care:

You may also call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

ICICI Bank branch :

Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

How will the cheque book reach me?

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Cheque book will be processed and will be delivered to your address registered with bank.
 
Once the cheque book request is placed you will receive it within 9 working days ,however the delivery will be attempted by Courier within 5 working days.
 
Please track the status of your cheque book deliverable through the below mentioned channels: 
 
Internet Banking: 
Please login to www.icicibank.com with your User ID and Password > Customer service > Service request > Track your deliverable > Track Your Shipment > Enter Courier AWB Number or Enter ICICI Bank Account Number > Submit. 
 
Click here to track deliverable 
 
iMobile:
Login to iMobile > Smart keys and services > Check Status > Track deliverable
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
To know the local Customer Care numbers, please click here.

How much Amount can i transfer through this option?

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In a day you can transfer amount upto Rs. 1lac.

How can one transact at an ATM?

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For transacting at an ATM, the customer insert (swipe) their card in the ATM and enter their Personal Identification Number (PIN).

What is the difference between an ATM Card and a debit card?

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An ATM card is used primarily for cash withdrawal at ATMs. However, a debit card can not only be used for cash withdrawals at ATMs, but also for purchases online or at retail outlets by directly debiting your Bank account.

What are the transaction charges applicable on a Non-ICICI Bank ATM transaction?

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Transaction charges applicable at Non-ICICI bank ATMs are:

1. First 3 transactions (inclusive of financial and non financial) in 6 metro locations (Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad) in a month - Free
2. First 5 transactions (inclusive of financial and non financial) in all other locations in a month - Free
3. Maximum of 5 transactions are free in a month with a cap of 3 free transactions in 6 metro locations

Thereafter, Rs. 20 (exclusive of Goods and  Service Tax) per financial transaction and Rs. 8.50 (exclusive of Goods and  Service Tax) per non financial transaction.

These are subject to revision.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on the charges.

What can be done in case during the cash withdrawal process, cash is not disbursed by the ATM, but gets debited from the account?

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We are unable to provide the resolution to your query as we require more details of your transaction.  We request you to call our Customer Care on 1860 120 7777 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
 
To know the Customer Care numbers, we request you to click here .

Can customer use ATM Banking facility to change mobile number also?

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Yes, the customer can do first time registration as well as change / update his mobile number

How many days maximum would the bank require to re-credit the account for such wrong debits?

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As per the RBI instruction, the issuing bank may re-credit such wrongly debited amounts within a maximum period of 7 working days from the receipt of the customer compliant.

Whom do I contact for any cash discrepancy in ATM?

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ICICI ATM discrepancy cases:
If the cash is not received or less cash received from ICICI Bank ATM, we request you to wait for 2 hours and amount would be reversed to your account automatically. We request you to check after 2 hours and disputed amount is not refunded to your account, call our Customer Care from your registered mobile number.
 
For non ICICI bank ATM discrepancy cases:
If the cash is not received from other bank ATM's, we request you to call our Customer Care from your registered mobile number to register the complaint.
To know the local Customer Care numbers, please click here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

 

How do I make my Credit Card payments on ATM?

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You can make your payments at any ICICI ATMs on the path below:

  • More Options>>Credit Card/Loans Payments>>Select product as Credit Card>>Enter 15-16 Credit Card no>>Enter the amount you wish to pay>>Confirm>>Collect confirmatory receipt.

What is a Personal Identification Number (PIN)?

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PIN is the numeric password for use at the ATM. The PIN is separately mailed/handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use.
 
The PIN number should not be written the card, card holder etc as in such cases the card can be misused if card is lost/stolen.

Will I be charged extra for doing payment through ATM?

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No.

How do I update my mobile number from the ATM?

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Procedure to update Indian Mobile Number in Savings account:
 
You can update the Mobile number though any of the following Channels:
 
ICICI Bank ATM:
Visit the nearest ICICI Bank ATM > Select ‘More options’ > Register your Mobile > Enter the mobile number. Your mobile number will be updated in 1 working day.
 
ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your original photo ID proof. Once the request is placed, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

If i have any query on which number shall i contact?

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We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city.
 
To know the Customer Care numbers, we request you to check the below link:
 
Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

How do I find the nearest ICICI Bank ATM on your website or online ?

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To find the nearest ICICI Bank ATM, please log on to www.icicibank.com ( Non logged in section ) > click on Find ATM Branch > Find a ATM or Branch Near You > Find ATM/Branch.

Can these cards be used at any bank ATM in the country?

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Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.

What should one do if he forgets PIN or the card is sucked in by the ATM?

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The customer may contact the card issuing bank branch and apply for retrieval/issuance of a new card. This procedure is applicable even if the card is sucked in at another bank's ATM.

What is an Automated Teller Machine (ATM)?

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Automated Teller Machine is a computerised machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

Customer have to contact to respective ICICI Prudential office.

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Yes, Customer have a choice of selecting local/ multicity cheque however no frill,student ,semi urban and rural account holders will get a local cheque book.

What are the services/facilities available at ATMs?

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In addition to cash dispensing ATMs may have many services/facilities such as:

  • Account information
  • Cash Deposit
  • Regular bills payment
  • Purchase of Re-load Vouchers for Mobiles
  • Mini/Short Statement
  • Loan account enquiry etc.
 

The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.

Within how many days of giving FD creation request from an ATM , will the FD be made?

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FD creation request will be processed instantly through ATM.

How do I make my Loan re- payments on ATM?

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You can pay towards your EMIs at any ICICI ATMs on the path below:

  • More Options>>Credit Card/Loans Payments>>Select product as Home Loans or Other Loans>> Enter 11 digit numeric part of the Lan no>>Enter the amount you wish to pay>>Confirm>>Collect confirmatory receipt.

Will premature withdrawal be allowed for FDs being created from request from ATM?

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Yes, premature withdrawal shall be allowed as per existing terms and conditions, subject to premature penalty as applicable.

What type of cards can be used at an ATM?

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The ATM cards/debit cards, credit cards and prepaid cards(that permit cashwhdrawal) can be used at ATMs for various transactions.

Which customers are eligible for requesting for a FD through an ICICI Bank ATM ?

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The facility is available to all resident Indian individuals only, who are customers of any of the ICICI Bank Resident Savings or Salary Account having a debit card and PIN.

Current accounts linked to a debit card shall not be applicable for the facility.

Will instant credit happen in my Credit card account on making payments through the ATM?

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Yes, after successful transaction instant payment would reflect in your Credit card bill.