Welcome to our support center

How can we help you?

How do I identify a BBPS payment transaction which is reversed/refunded to my Account?

You can identify a BBPS transaction reversed to your Account statement using the following Narration format: <BIL/BPAY/BBPS Reference Number of Original Transaction/BBPS/Biller Name/REVERSAL OF>

Sample narration as follows: <BIL/BPAY/PN7601136090/ICICI-ONLI/REVERSAL OF>