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Who is an Agent?

Agents are the customer touch points and service points in the BBPS Ecosystem which will be available in the following forms: Branch Offices, Collection Centres, Retail Outlets and other Service Points. An Agent would be the sole touch-point for customers to walk in any outlet/service point with BBPS Logo and make a bill payment. Agents can accept bill payments through various modes. Agents may be on-boarded either directly by BBPOU or by Agent Institutions to offer BBPS services.