Welcome to our support center

How can we help you?

How can the customer cancel the credit card?

ICICI Bank Credit Cards offer a host of features and offers specially designed for our esteemed customers. We request you to reconsider your decision of cancelling your credit card.

In case you want to go ahead with the cancellation, we request you to clear the outstanding amount due as on date and redeem the reward points accumulated against your credit card. 

Please note that reward points will not be redeemable after the card has been cancelled.

We wish to inform you that there is a redemption facilitation fee of ₹99 plus Service Tax on Handpicked Rewards Scheme, Catalogue based redemption on PAYBACK Rewards Scheme and ICICI Bank Rewards Scheme. For online and in-store redemption on PAYBACK Rewards Scheme (redemption on PAYBACK Partner Brands like www.bookmyshow.com and www.makemytrip.com and in-store partners like Big Bazaar and HPCL), a redemption facilitation fee of ₹25 plus Service Tax is applicable.

For any clarification or more information, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the Customer Care numbers, please click here

Alternatively, write to us on customer.care@icicibank.com from your registered e-mail ID.