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What are the documents I need to submit for disputed transaction.

You may download the dispute form from www.icicibank.com >In useful links at the bottom of the page >Form >Transaction dispute form.

Apart from Customer Dispute Form (CDF), you need to submit the below documents based on the dispute initiated:

Type of dispute: Documents required:

Goods/services not received: Merchant communication proof
Credit not processed for cancelled transaction: Transaction cancellation proof
Paid by other means: Payment proof made by other mode
Incorrect amount billed: Proof of correct transaction amount.