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How can we help you?

I have made payment against the due amount on my credit card and the payment is debited from my savings account. However, payment is not credited in credit card. I can provide my savings account statement as proof of payment. How to lodge a complaint for the payment not credited?

You may lodge a complaint for payment debited from savings account but not credited on credit card account through the below mentioned channel:

Customer Care:
You may call our Customer Care between 7:00 a.m. to 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click on the below mentioned link.

https://www.icicibank.com/customer-care.page

Or

Write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered e-mail ID.