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Debit Cards

What is the procedure to follow if my Debit Card PIN is blocked?

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For security reasons, your debit card will be blocked if there are 3 consecutive wrong PIN attempts on the account. However, the card will be activated automatically after 12:00 a.m. and you can access it there on.
 
If you forgot the debit card PIN, please follow the below steps to generate the new PIN.
 
Pin generation through ATM:
 
Step 1: Insert your ATM / Debit Card
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option
Step 3: Select “Generate OTP” option.
Step 4: Enter the registered mobile number.
Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format
 
OTP will be delivered on your registered mobile number through SMS
 
Generation of ATM PIN after OTP is received:
 
Step 1: Insert your ATM / Debit Card.
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.
Step 3: Select “Already have OTP, Generate ATM PIN” option.
Step 4: Enter OTP received on the registered mobile number.
Step 5: Enter your new ATM PIN.
Step 6: Re-enter your new ATM PIN.
 
PIN will be successfully generated.
 
Pin generation through Internet Banking:
 
Step 1: Please login to your Internet Banking Account  using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.
Step 2: OTP will be sent on registered mobile number.
Step 3: Enter debit card grid values, OTP received and click on submit
Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'
 
Pin generation through iMobile:
 
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.
 
Pin generation through Customer Care:
 
Please call our Customer Care from your registered mobile number.
 
To know the local Customer Care numbers, please click here
 
 
You can also write to us at customer.care@icicibank.com for further assistance.

 

What should I do if my Debit Card is not working?

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If you are unable to transact on your credit card, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.
 

 

How can I block my Debit Card?

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You may block  the Debit Card through any of the following channels:

Internet Banking: 
Login to www.icicibank.com with user ID and password > Navigate to 'My Accounts > Bank Accounts > Service Requests > ATM/Debit Card Related > Block Debit / ATM card.

click here to block your debit card

iMobile: 
Login to iMobile > Smartkeys & Services >Card Services> Block/Unblock debit card> Select the required details and Submit.

Customer Care
You may call our Customer Care from your registered mobile number. 
To know the local Customer Care numbers, we request you click here

You can also write to us at customer.care@icicibank.com for further assistance

ICICI Bank Branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

What is an ICICI Bank Debit Card?

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An ICICI Bank Debit Card makes your payments much more convenient and secure through an electronic payment facility directly from your Savings or Current Account with ICICI Bank.

I came across a transaction on my account using a debit card which was not attempted by me? How do I report this transaction?

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We require few more details of your transaction. We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city.
 
To know the Customer Care numbers, we request you to check the below link:
 
Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

Is there any fees for using my Debit Card for retail or online transactions?

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No. There is no fee for using your debit card for retail or online transactions. However, under certain merchant categories like railways and fuel, a fee may be levied by the merchant on every purchase.
To know international debit card transaction charges, please click here.

How do I activate the debit card for usage online or at retail outlets?

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To activate, use your card for PIN based transaction at any of the following:

  1. Any Bank ATM
  2. Merchant outlets
  3. Online Merchants

For online merchants, system will prompt for 3D Secure PIN generation for first time usage..

I want to generate the PIN for my debit card

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To generate Pin number for your ICICI Bank Debit card please follow the below steps.
 
Pin generation through ATM:
Step 1: Insert your ATM / Debit Card
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option
Step 3: Select “Generate OTP” option.
Step 4: Enter the registered mobile number.
Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format
 
OTP will be delivered on your registered mobile number through SMS
 
Generation of ATM PIN after OTP is received:
Step 1: Insert your ATM / Debit Card.
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.
Step 3: Select “Already have OTP, Generate ATM PIN” option.
Step 4: Enter OTP received on the registered mobile number.
Step 5: Enter your new ATM PIN.
Step 6: Re-enter your new ATM PIN.
 
PIN will be successfully generated.
 
Pin generation through Internet Banking:
Step 1: Please login to your Internet Banking Account  using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.
Step 2: OTP will be sent on registered mobile number.
Step 3: Enter debit card grid values, OTP received and click on submit
Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'
 
click here to generate PIN for your debit card
 
Pin generation through iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.
 
Pin generation through Customer Care:
Please call our Customer Care from your registered mobile number.

To know the local Customer Care numbers, please click here.

You can also write to us at customer.care@icicibank.com for further assistance.

 

How to unlock grid values?

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The transaction facility gets disabled due to the following scenarios:

  • If you enter wrong grid values more than 3 times, and the same will be enabled after 12 midnight.
  • If you have requested for card replacement and using blocked Debit Card for transactions.
  • If you have recently received chip based card and still using old Debit Card grid.

But, if you are still facing an issue, you may call our Customer Care from your registered mobile number, to activate grid authentication on your Debit Card. To know the local Customer Care numbers, please click here

I want to know the debit/ credit card winners list?

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1. To know the debit card offer winners list, please visit our website www.icicibank.com > Products > Cards > Debit Card > Debit Card Offer Winners (Left hand side of the page).

2. To know the credit card winners list as per the 'Mega Festive Delights offer', please visit our website www.icicibank.com > Products > Cards > Credit Card > Credit Card Offer Winners (Left hand side of the page).

My Debit Card is going to expire soon, should I apply for a new debit card?

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You will receive the new debit card by 25th of the month in which the old card is getting expired.

In the event of non receipt of the new card by 25th, 
you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Alternatively, you may visit any ICICI Bank branch. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

I have done a transaction at merchant outlet/online but transaction not successful however the amount got debited from my account . What should I do?

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If the amount is debited from your account on an unsuccessful transaction, you may follow any of the below steps:

Internet Banking:
Logon to Internet Banking with your user ID and password > Customer Service > Service Request > Bank Accounts > More> Account Transaction Related > Inquiry on Debit Card Transactions Done at Merchant Outlets.

Customer Care:
You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

Email:
We request you to write to us on customer.care@icicibank.com with the details to enable us to assist you

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
 

Can my Debit Card be used for transactions outside India?

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As per RBI mandate, all debit cards issued before December 01, 2013 are blocked for international usage.

However, you can activate your debit card for international transactions at ATMs, retail outlets or international websites by calling our Customer Care from your registered mobile number. 

To know the Customer Care numbers, please click here.

You may also visit the nearest ICICI Bank Branch along with the original photo ID proof. To locate the nearest ICICI Bank branch, please click here.

Please note, all chip debit cards issued to customers are active for transactions outside India.

I did 3 unsuccessful PIN attempts at POS terminal and transaction was declined. I remember my PIN now, can I try using the debit card at the POS or an ATM machine.

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For security reasons, your debit card will be blocked if there are 3 consecutive wrong PIN attempts on the account. However, the card will be activated automatically after 12:00 a.m. and you can access it there on.
 
If you forgot the debit card PIN, please follow the below steps to generate the new PIN.
Pin generation through ATM:
Step 1: Insert your ATM / Debit Card
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option
Step 3: Select “Generate OTP” option.
Step 4: Enter the registered mobile number.
Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format
 
OTP will be delivered on your registered mobile number through SMS
 
Generation of ATM PIN after OTP is received:
 
Step 1: Insert your ATM / Debit Card.
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.
Step 3: Select “Already have OTP, Generate ATM PIN” option.
Step 4: Enter OTP received on the registered mobile number.
Step 5: Enter your new ATM PIN.
Step 6: Re-enter your new ATM PIN.
 
PIN will be successfully generated.
 
Pin generation through Internet Banking:
Step 1: Please login to your Internet Banking Account  using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.
Step 2: OTP will be sent on registered mobile number.
Step 3: Enter debit card grid values, OTP received and click on submit
Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'
 
Pin generation through I-Mobile:
Login to ICICI Bank I-Mobile app > Click on Smartkeys & Services  > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.
 
Pin generation through Customer Care:
Please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
 
To know the local Customer Care numbers, please click the below mentioned link.
 
You can also write to us at customer.care@icicibank.com for further assistance.
 

What if my ICICI Bank Visa Debit Card expires / replaced?

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You will receive the new debit card by 25th of the month in which the old card is getting expired.
 
In the event of non-receipt of the new card by 25th, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. Please prefix the number with the STD code of your city. Alternatively, you may visit any ICICI Bank branch.
 
To know the Customer Care numbers, we request you to check the below link:
 

I have applied for a new Debit Card and I want to know the status.

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Please track the status of your debit card deliverable through the below mentioned channels: 
 
Internet Banking:
Please login to www.icicibank.com with your User ID and Password > Customer service > Service request > Track your deliverables > Track Your Shipment > Enter Courier AWB Number or Enter ICICI Bank Account Number > Submit. 
 
Click here to Track deliverable
 
iMobile:
Login to iMobile > Smart keys and services > Check Status > Track deliverables
 
Once the Debit Card request is made, you will receive the new Debit Card within 10 working days. The delivery will be attempted by courier within 5 working days.
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
 
To know the local Customer Care numbers, please click here.

How to generate/register the 3D Secure PIN for my Debit Card?

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To know step by step process of Creation/Change of 3D secure PINClick here.

How to use a debit card for retail transactions?

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Step1: The merchant swipes or dips your card at a Point of Sale (POS) terminal
Step2: The merchant enters the transaction amount on the POS terminal
Step3: The POS machine will prompt for the Credit or Debit Card PIN to be entered by you. Please do not disclose your PIN to the merchant.
Step4: Once you enter the correct PIN and sign the chargeslip, the transaction is confirmed and completed
Step5: Ensure that the card is returned to you

How can I change my Debit Card PIN, in case I forget it?

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You may change your debit card PIN anytime through ICICI Bank ATM, Internet Banking, iMobile app or Customer Care.
 
1. PIN generation through ATM:
Step 1: Insert your ATM/ Debit Card
Step 2: On the Language screen, select ‘Generate PIN / Forgot PIN’ option
Step 3: Select ‘Generate OTP’
Step 4: Enter the registered mobile number
Step 5: Enter the date of birth as registered with the bank in DDMMYYYY format.
OTP will be delivered to your registered mobile number through SMS.
 
Generation of ATM PIN after OTP is received:
Step 1: Insert your ATM/ Debit Card
Step 2: On the language screen, select ‘Generate PIN / Forgot PIN’
Step 3: Select ‘Already have OTP, Generate ATM PIN’
Step 4: Enter OTP received on the registered mobile number
Step 5: Enter your new ATM PIN
Step 6: Re-enter your new ATM PIN.
PIN will be successfully generated.
 
2. PIN generation through Internet Banking:
1. Login to Internet Banking 
2. Select My Accounts > Bank Accounts. On the left panel, click 'Generate Debit Card PIN online' 
3. Select account number, debit card number and enter CVV. Click on Submit.
OTP will be sent to the registered mobile number.
4. Enter debit card grid values, OTP received. Click on Submit 
5. Enter 4-digit card PIN, re-confirm debit card PIN and click on 'Generate Now' 
6. Message will be displayed as ‘Debit Card PIN has been generated successfully’.
 
3. PIN generation through iMobile app:
Login to iMobile app > Services & Aadhaar > Card Services > Generate Debit Card PIN. Enter the required details and Submit.
 
4. PIN generation through Customer Care:
You may call our Customer Care on 1860 120 7777 from your registered mobile number > Select the language option > Press option 1 for 'Bank Accounts' > Enter your 16-digit ATM/ Debit Card number > Press option 1 for generating a new PIN > Follow the instructions.

What happens if there is a problem with the biller or a specific charge on a bill?

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If you have an issue with a biller or a specific charge on a bill, you will need to contact your biller directly.

If you have paid through Movida and have a question about the payment you made, contact Movida on the Movida Help desk Number 91 22 6616 6575.

What if my ICICI Bank Visa Debit card is stolen?

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Loss of card must be reported immediately to the bank. ICICI Bank will take adequate steps in keeping with its policy to block the use of the card. Please refer to the debit card section at www.icicibank.com for more details.
You can still access the funds through other channels like branch or by issuing a cheque. 

You may block the debit card through any of the below mentioned channels:

Internet Banking: 
Login to Internet Banking > My Accounts > Bank Accounts > Service Requests > ATM/Debit Card Related > Block Debit / ATM card.

iMobile: 
Login to iMobile > Services > Cards Services > Block/Unblock Debit Card > Select the required details and Submit.

Customer Care: 
You may call our Customer Care from your registered mobile number. 
To know the local Customer Care numbers, please click here.
You may also write to us at customer.care@icicibank.com for further assistance.

ICICI Bank Branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.
 

Can I use my Debit Card to pay online?

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Currently your Debit Card can be used to make purchases from online merchants who have the Verified by Visa/ MasterCard SecureCode certification displayed on their web site.

Is ICICI Bank Credit, Debit & Prepaid Cards and cross border remittances not permitted for purchase/ trade of Bitcoins, cryptocurrencies and virtual currencies?

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You may be aware of the increasing global apprehensions regarding Bitcoins, cryptocurrencies and virtual currencies. The Reserve Bank of India (RBI) has cautioned the public regarding the potential economic, operational, legal and security related risks associated in dealing with such currencies. The RBI vide its Statement on Developmental & Regulatory Policies dated April 5, 2018 has announced that entities regulated by RBI shall not deal with or provide services to any individual or business entities dealing with or settling virtual currencies.

 

To ensure the security of our customers, the Bank will not allow usage of ICICI Bank Credit, Debit & Prepaid Cards and cross border remittances towards purchase or trading of such Bitcoins, cryptocurrencies and virtual currencies, at merchants suspected to be dealing in cryptocurrencies or online foreign exchange trading, or both.

Can I obtain a refund of the value on the Delhi Metro Transit Chip?

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DMRC rules governing the use of this Card do not permit refund of any balance on the Delhi Metro Transit Chip.

Is it possible to change limits on my Debit Card?

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The limit of the debit card can be set by the customer through the below steps:

 
Customer Care:
Call ICICI Bank customer care or visit nearest branch. You may call our Customer Care on 1860 120 7777 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
To know the Customer Care numbers, we request you to click here .
 
ICICI Bank branch:
To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile .
Request for change in debit card daily cash withdrawal or transaction limit.
Inform if limit change needs to be done temporarily for one day or permanently.
A service request will be raised and your debit card limits will be changed within 24 hours.

Are there any limits or restrictions on transactions?

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This service is regulated by the RBI and the following rules apply

  • Remittance can only be received for purpose of personal maintenance. Business and investment transactions cannot be routed using this service
  • A single transaction cannot exceed the Indian Rupee equivalent of USD 2,500
  • Not more than 30 transactions can be received in a calendar year. As an added measure of safety, ICICI Bank will restrict the service to 2 transactions per month per Beneficiary

ICICI Bank additionally maintains its own risk and security profiling systems and reserves the right to decline suspicious transactions.

Rs.499 coral debit card annual fee will be debited upfront every year after the 1st year?

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Yes Rs.499 Coral debit card  annual fee will be debited upfront every year after the 1st year.

How can I know whether my mobile number is registered with ICICI Bank?

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If you are currently receiving transaction alerts related to your ICICI Bank account / Card on the mobile phone it means that your mobile number is already registered with ICICI Bank.

You may also call our Customer Care on 1860 120 7777  between 7:00 a.m. and 9:00 p.m. from your registered mobile number to obtain this confirmation.

To know the Customer Care numbers, we request you to click here .

How can I check if my debit card is eligible for airport lounge access or not?

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The facility of airport lounge access is available on selected Debit cards. Please follow the below mentioned steps to check the comparison between debit cards.
 
www.icicibank.com> Products> Cards> Debit card > Choose your Debit Card > Compare Debit cards .
 
Alternatively, you may call our Customer Care  between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
 
To know the local Customer Care numbers, please click here
 

What should I do if my ICICI bank Unifare Debit Card gets damaged or is not readable at the Metro stations?

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In case your ICICI Bank Unifare Card is not readable at the Metro stations, please visit the customer service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will close your existing Debit Card and send you a new Debit Card. The balance on the Delhi Metro Transit Chip will however not be transferable to the new Debit Card.