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What if I have forgotten my PIN or enter an incorrect PIN?
For security reasons, your debit card will be blocked if there are 3 consecutive wrong PIN attempts on the account. 
If you have forgotten the debit card PIN, please generate the new PIN through the below mentioned channels:
 
ATM (before OTP is received):
Step 1: Insert your ATM/ Debit Card
Step 2: On the Language screen, Select 'Generate PIN/ Forgot PIN' option
Step 3: Select 'Generate OTP' option.
Step 4: Enter the registered mobile number.
Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format
 
OTP will be delivered on your registered mobile number through an SMS.
 
ATM (after OTP is received):
Step 1: Insert your ATM/ Debit Card.
Step 2: On the Language screen, Select 'Generate PIN/ Forgot PIN' option.
Step 3: Select 'Already have OTP, Generate ATM PIN' option.
Step 4: Enter OTP received on the registered mobile number.
Step 5: Enter your new ATM PIN.
Step 6: Re-enter your new ATM PIN.
 
PIN will successfully be generated.
 
Internet Banking:
Step 1: Please login to your Internet Banking Account > Click on MY CARD PIN > Debit Card PIN > Generate now > Enter the required details and Submit.
Step 2: OTP will be sent on registered mobile number.
Step 3: Enter debit card grid values, OTP received and click on submit
Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'
 
iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services > Click on Card Services > Generate Debit Card Pin. Enter the required details and Submit.
 
Customer Care:
You may call our Customer Care from your registered mobile number.  To know the local Customer Care numbers, please click here
 
Or
 
Write to us at customer.care@icicibank.com for further assistance.