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What is the procedure to follow if my Debit Card PIN is blocked?
For security reasons, your debit card will be blocked if there are 3 consecutive wrong PIN attempts on the account. However, the card will be activated automatically after 12:00 a.m. and you can access it there on.
 
If you forgot the debit card PIN, please follow the below steps to generate the new PIN.
 
Pin generation through ATM:
 
Step 1: Insert your ATM / Debit Card
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option
Step 3: Select “Generate OTP” option.
Step 4: Enter the registered mobile number.
Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format
 
OTP will be delivered on your registered mobile number through SMS
 
Generation of ATM PIN after OTP is received:
 
Step 1: Insert your ATM / Debit Card.
Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.
Step 3: Select “Already have OTP, Generate ATM PIN” option.
Step 4: Enter OTP received on the registered mobile number.
Step 5: Enter your new ATM PIN.
Step 6: Re-enter your new ATM PIN.
 
PIN will be successfully generated.
 
Pin generation through Internet Banking:
 
Step 1: Please login to your Internet Banking Account  using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.
Step 2: OTP will be sent on registered mobile number.
Step 3: Enter debit card grid values, OTP received and click on submit
Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'
 
Pin generation through iMobile:
 
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.
 
Pin generation through Customer Care:
 
Please call our Customer Care from your registered mobile number.
 
To know the local Customer Care numbers, please click here
 
 
You can also write to us at customer.care@icicibank.com for further assistance.