Welcome to our support center

How can we help you?

What is the procedure to replace a damaged Debit Card?

We request you to apply for a new debit card through any of the below mentioned channels:

Internet Banking:
Login to Internet Banking > Customer Service > Service Requests > Select Reissue of Lost ATM/Debit Card under Bank Accounts.


Login to iMobile app > Services > Cards Services > Re issue Debit Card, enter the details and Submit.


Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. To know the Customer Care numbers, please click here.


ICICI Bank branch:
Please visit the nearest ICICI Bank branch, along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .


Once the request is made, the card will be delivered within 5 working days at your communication address updated in our records. Your existing card will be blocked on issue of your new card. The new ATM/ debit card is charged at Rs. 200 plus 18% Goods and Services Tax (GST).