Welcome to our support center

How can we help you?

Will I get any intimation for my debit card transactions?

Yes. You will receive SMS and e-mail alerts for all debit card transactions to your mobile number and e-mail ID registered with us. If you have not registered your mobile number and e-mail ID in your account, please update it.

You can update the mobile number through any of the following channels:

ICICI Bank ATM:
Visit the nearest ICICI Bank ATM > Select ‘More options’ > Register your Mobile > Enter the mobile number. Your mobile number will be updated in 1 working day.

ICICI Bank branch:
Please visit the nearest ICICI Bank Branch along with your original photo ID proof. Once the request is made, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

We have discontinued mobile number registration/ de-registration/ modification through our Customer Care and internet banking due to security reasons.

To change/ update your e-mail ID for your bank account, please follow the below steps.

Internet Banking:
Login to your Internet Banking Account > My Accounts > Bank Accounts > Account Statement by e-mail > Enter the required details and submit the request. The e-mail ID will be updated immediately.

iMobile:
Login to ICICI Bank iMobile app > SmartKeys & Services  > Insta banking Services > Update E-mail id > Enter the new E-mail id and Submit.

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile