Welcome to our support center

How can we help you?

How can I change my Debit Card PIN, in case I forget it?
You may change your debit card PIN anytime through ICICI Bank ATM, Internet Banking, iMobile app or Customer Care.
1. PIN generation through ATM:
Step 1: Insert your ATM/ Debit Card
Step 2: On the Language screen, select ‘Generate PIN / Forgot PIN’ option
Step 3: Select ‘Generate OTP’
Step 4: Enter the registered mobile number
Step 5: Enter the date of birth as registered with the bank in DDMMYYYY format.
OTP will be delivered to your registered mobile number through SMS.
Generation of ATM PIN after OTP is received:
Step 1: Insert your ATM/ Debit Card
Step 2: On the language screen, select ‘Generate PIN / Forgot PIN’
Step 3: Select ‘Already have OTP, Generate ATM PIN’
Step 4: Enter OTP received on the registered mobile number
Step 5: Enter your new ATM PIN
Step 6: Re-enter your new ATM PIN.
PIN will be successfully generated.
2. PIN generation through Internet Banking:
1. Login to Internet Banking 
2. Select My Accounts > Bank Accounts. On the left panel, click 'Generate Debit Card PIN online' 
3. Select account number, debit card number and enter CVV. Click on Submit.
OTP will be sent to the registered mobile number.
4. Enter debit card grid values, OTP received. Click on Submit 
5. Enter 4-digit card PIN, re-confirm debit card PIN and click on 'Generate Now' 
6. Message will be displayed as ‘Debit Card PIN has been generated successfully’.
3. PIN generation through iMobile app:
Login to iMobile app > Services & Aadhaar > Card Services > Generate Debit Card PIN. Enter the required details and Submit.
4. PIN generation through Customer Care:
You may call our Customer Care on 1860 120 7777 from your registered mobile number > Select the language option > Press option 1 for 'Bank Accounts' > Enter your 16-digit ATM/ Debit Card number > Press option 1 for generating a new PIN > Follow the instructions.