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How can we help you?

I have done a transaction at merchant outlet/online but transaction not successful however the amount got debited from my account . What should I do?

If the amount is debited from your account on an unsuccessful transaction, you may follow any of the below steps:

Internet Banking:
Logon to Internet Banking with your user ID and password > Customer Service > Service Request > Bank Accounts > More> Account Transaction Related > Inquiry on Debit Card Transactions Done at Merchant Outlets.

Customer Care:
You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

Email:
We request you to write to us on customer.care@icicibank.com with the details to enable us to assist you

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile