Welcome to our support center

How can we help you?

DragonPass

Are there any charges for the DragonPass airport lounge access?

Link

There will be no charges for ICICI Bank Diamant Credit Card customers.

For ICICI Bank Emeralde Credit Card members, unlimited visits are complimentary for the primary cardholder whereas lounge access for accompanying guest will be chargeable as per below table.

For MakeMyTrip Signature Credit Card members, visits done over and above 1 complimentary airport lounge access will be chargeable as per below table.

For ICICI Bank Sapphiro, InterMiles ICICI Bank Sapphiro and Visa Signature Credit Card visits done over and above 2 complimentary airport lounge access will be chargeable as per below table.

 

Country of visits Charge per visit per cardholder/Guest

India

$18

South East Asia

$23

UAE

$27

Europe

$24

USA

$32

South Africa

$23

China

$19

Rest Of World

$25

 

 

Above charges will be debited along with the applicable GST. This pricing is valid only for card members and may be changed by DragonPass Ltd. or ICICI Bank from time to time. The updated list of charges are available in the Credit Cards / Corporate Cards section at www.icicibank.com

Which lounges can I access with the DragonPass?

Link

The DragonPass can be used in to more than 450 airports and 115 countries globally.

DragonPass can be used only at airport Lounges outside India and select Spas in domestic airports.

For the list of airport lounges, please  click here

For list of spa lounges, please click here

You can easily search the lounge details via DragonPass App or visit DragonPass website at https://en.dragonpass.com.cn/ or contact 24/7 service hotline at +886 4-2206-8053

How can I access Spa lounges with the DragonPass?

Link

You have to just swipe your DragonPass card at the Spa lounges and avail the benefit. Any access done over and above this limit will be charged at Rs. 750 +GST to the cardholder’s account in the same way as the lounge charges.

Cardholder can avail any one of the below services for up to 30 minutes duration:

  • Foot Reflexology
  • Head or Shoulder Massage
  • Upper Back Massage

What if I am traveling with a colleague who isn't a member of DragonPass?

Link

Yes, you can invite guests to join you in the lounges. Please do take note that you will need to have sufficient visit top up in your membership card in-order for your guests to access the lounge as one visit will be deducted for each guest.

If the complimentary visits are exhausted on your DragonPass Card, it will be on chargeable basis.

What is the 'DragonPass’ facility?

Link

Dragon Pass is the world's largest independent airport lounge programme that gives access to more than 450 airports and 115 countries globally.

How will be the lounge visit charges be billed to me?

Link

These charges will reflect in your monthly billing statement along with the name of the lounge you visited. Please note that the billing date is not the same as the date of visit and will be within 30 days from the month following the lounge visit.

How do I apply for a DragonPass Card?

Link

The DragonPass is offered on a complimentary basis on the following ICICI Bank Credit Cards:

  • ICICI Bank Corporate Platinum Card
  • ICICI Bank Emeralde Credit Card
  • ICICI Bank Diamant Credit Card
  • ICICI Bank Sapphiro Credit Cards
  • ICICI Bank Signature Credit Card
  • InterMiles ICICI Bank Sapphiro Visa Credit Cards
  • MakeMyTrip Signature Credit Card by ICICI Bank

The DragonPass card will be dispatched within 30 days of the card set up to the eligible customers.

 

DragonPass card image

What is the validity of the DragonPass?

Link

The Dragon Pass Card is valid till 4 years from the DragonPass card issue date.

I am a supplementary/add-on card member. Is this facility applicable to me?

Link

No, add-on card colder is not eligible for this facility. Add on Cardholder though can accompany with primary card member and will be allowed the access in which case both visits will be counted under primary cardholder visits.

If the complimentary visits are exhausted on primary DragonPass Card, it will be on chargeable basis.

What will happen to my existing Priority Pass?

Link

Your Priority Pass will continue to be valid till its expiry date or October, 2018 whichever is earlier.

On renewal/replacement of Priority Pass, you will receive your new DragonPass Card.

Can I use the lounges irrespective of the airline I am flying with?

Link

Yes. You can access all the lounges within our global lounge network regardless of who you are travelling with (Airlines/High-speed trains) and the class of your ticket.

How will the Lounge Visit charge appear in my monthly statement?

Link

The transaction narration/description for every lounge visit will include details of the lounge name and the visit date.

For example, if you visited at the Plaza Premium Lounge Toronto, Canada on December 11, 2017, the narration will read as ”DragonPass- Toronto” on the date of December 11, 2017.

Do I earn reward points on my Dragonpass visits?

Link

Since the visit charges are not retail purchase/ transactions they do not accrue any reward points.

Membership of Frequent Flyer programme facilitates access to airport lounges. So why do I need a DragonPass?

Link

As membership of Frequent Flyer programmes continues to grow, many airlines are becoming more restrictive with lounge access and it is not always possible to fly with your preferred airline. With your DragonPass, you can access over 450 airports and 115 countries globally irrespective of the airline or class you are flying in.

If I lose my DragonPass, who should I report it to?

Link

In case of loss of your DragonPass, please contact ICICI Bank at our toll-free number 1800-103-8181. We will issue a new Dragon Pass absolutely free of cost.

Please note that in case the loss is not reported to us and any lounges are accessed with your Dragon Pass, the lounge visits will continue to be charged to your Credit Card/ Corporate Card account. Hence we urge you to report any loss at the earliest.