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My online Tag application is on ‘Hold’ or ‘pending for active’ status. How can I activate the Tag Account?

A. This occurs when the applicant has either

  1. Declared or uploaded either an incorrect Registration Certificate (RC) or Identity ID proof details or copy respectively.
  2. RC details and/or ID proof details are not uploaded properly and hence not readable
  3. Tag application is for other than Class 4 (car, jeep and light motor vehicles only) as mentioned in the RC.

For points 1 and 2, you can activate the Tag Account by providing the correct RC and/or ID proof details by clicking on the link below:

Upload RC Copy

  1. Enter Tag ID number (starting with 1XXXXXXX)
  2. Enter the applicant’s date of birth as provided during Tag Account registration
    1. On providing the correct details the screen will further open for the following details
  3. Enter vehicle number plate details
  4. Upload RC copy. Kindly ensure the vehicle number plate and vehicle class in the RC copy is properly readable

Upload ID Proof

  1. Enter Tag ID number (starting with 1XXXXXXX)
  2. Enter the applicant’s date of birth as provided during Tag Account registration
    1. On providing the correct details the screen will further open for the following details
  3. Select any one of the officially valid ID proof documents from the drop down
  4. Enter the unique ID proof document number as present on the ID proof
  5. Upload ID proof copy. Kindly ensure the ID proof number is properly readable

For point 3, kindly call Customer Care on 1800 210 0104 for resolution.