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What will be the process if the customer receives wrong physical or electronic shopping vouchers?

(Example - Croma Shopping vouchers instead of Shopperstop Shopping vouchers)

 

Electronic: If you have received the wrong Electonic shopping vouchers then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

Physical: If you have received the wrong physical voucher then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

     

In this case Euronet will contact with Service provider for pick up of wrong voucher and replacement of fresh corrected voucher to the customer. This process will take additional 4 to 5 working days for complete resolution. There will not be any kind of additional charges for this replacement.