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Where do a customer contact in case I receive a soiled or torn physical shopping vouchers?

If you have received a physical voucher that is soiled/torn or incorrect, an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

  • Transaction ID
  • Transaction amount
  • Transaction date
  • Shopping vouchers brand name

In this case Euronet will contact with Service provider for pick up of torn/soiled voucher and replacement of fresh shopping vouchers to the customer. This process will take additional 4 to 5 working days for complete resolution. There will not be any kind of additional charges for this replacement.