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How do I know the balance on my Gift Card?
  • Balance enquiry through Self-Care Portal:
  • Balance enquiry through ATM: For this you will have to generate an ATM PIN, which can be done either by self-care page, or through IVR.
    The process for generating PIN through IVR is as follows:
    • On calling Customer Care you will be asked about your language preference
    • Post selection of language, you need to choose 'option 2' for Prepaid Cards 
    • You will be asked to enter the 16-digit Card No. 
    • Next you need to enter your detail as instructed by IVR.  
    • IVR will prompt you to choose 'option 1' for ATM PIN generation. 
    • Post selection, your call will be routed to a Phone Banking Officer, where you will have to request the Phone Banking Officer to generate ATM PIN for your card. 
    • Phone Banking Officer will route the call to a menu, where Card no. will be read out in IVR.  
    • Post this, you will be asked to enter 3-digit CVV2 no. mentioned in the backside of your Card.  
    • Next, you will be asked to enter a 4-digit ATM PIN of your choice.  
    • You will be asked to reconfirm the new ATM PIN by re-entering it again. 
    • The ATM PIN is now reset.
  • Balance enquiry through Customer Care: For balance enquiry through phone banking, you will have to call ICICI Bank 24-hour Customer Care and provide details like Name, Card No., Address, etc. and thereafter the Phone Banking Officer will tell you the amount available on the card.