Welcome to our support center

Redeeming is easy.

You can redeem points in one of the following two ways:

1. Redeem points online through Internet Banking
2. Call our 24-hour Customer Care.

Redeem your rewards online:
Simply follow the steps below to redeem your reward points anytime through ICICI Bank Internet Banking.

1. Login to www.icicibank.com with your Internet Banking ID and password.
2. Go to the Credit Cards Page
3. Click on 'Reward Points' section
4. Click on 'Redeem Online'
5. Select your chosen item from the drop down menu.
6. Note down your unique order number for future reference.

If you do not have an Internet Banking ID and password, please call our 24-hour Customer Care to generate the same.

Redeem your rewards with a phone call:

1. Simply call our 24-hour Customer Care in your city to have our customer service representative assist you. Click here for the Customer Care number/s in your city.
2. Specify the item code of the reward that you would like to redeem to the Customer Service Representative.
3. Note down your unique order number for future reference.

Please allow approximately 10 working days for your redemption orders to be mailed to your billing address. Please note that gift/s issued is not refundable, nor exchangeable for cash, or another reward. 

For Air Miles redemptions (Jet Airways, Singapore Airlines or Kingfisher Airlines), please call our 24-hour Customer Care in your city.