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Indian Rupee Travel Card

What can I do in case I forget my ATM PIN?

You may generate your ATM PIN through the below channels:
PIN generation through ATM:
Insert your ATM / Debit Card On the Language screen, select Generate PIN / Forgot PIN option Select Generate OTP option Enter the registered mobile number Enter Date of Birth as registered with the bank in DD-MM-YYYY format. 
OTP will be delivered on your registered mobile number through SMS
Generation of ATM PIN after OTP is received: Insert your ATM / Debit Card On the Language screen, Select Generate PIN / Forgot PIN option Select Already have OTP, Generate ATM PIN option Enter OTP received on the registered mobile number Enter your new ATM PINRe-enter your new ATM PIN. 
PIN will be successfully generated.
PIN generation through Internet Banking:
Please login to your Internet Banking Account  using User ID and Password > Click on MY CARD PIN > Debit Card PIN > Generate now> Enter the required details and Submit.
OTP will be sent on registered mobile number.
Enter debit card grid values, OTP received and click on submit
Enter 4-digit card PIN, re-confirm debit card PIN and click on 'generate now'
PIN generation through iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Generate Debit Card PIN. Enter the required details and Submit.
PIN generation through Customer Care:
You may also call our Customer Care on 1860 120 7777 from your registered mobile number > Select the language option > Press option 1 for 'Bank Accounts' > Enter your 16-digit ATM/Debit Card number > Press option 1 for generating a new PIN > Follow the instructions.

Whom do I call if I need assistance?


Please contact our Customer Care at 1800 22 4848 or 91 22 28307777 (from India) 080 81 31 41 51 (from UK) or e-mail us at customer.care@icicibank.com

How to register and login into INR Travel Card Self-Care Portal?


You need to register yourself for accessing the new Prepaid Card Self Care Portal.


Steps to be followed:

  • Click on Register New User Screen (Link available on Top Right side of the Screen).
  • Enter your Prepaid Card Number, CVV and PIN and Click Submit.
  • System will prompt for filling below details:
    • Create your User Name
    • Create your new Password
    • Re-enter your new Password
    • Create your Transaction Password
    • Re-enter your Transaction Password
    • Choose security questions from the dropdowns and fill the answers
  • Post filling all the requested details, click Submit.
  • Message confirming successful registration and creation of User ID and Password will be displayed at “Top Left side of the Screen”.

Post successful registration, click on Login Page and enter your login details for signing in and viewing your card details.

How can I check the amount of funds remaining on the Indian Rupee Travel Card?


You can check the balance on your Card by using the internet banking facility or at any ATM in India. Most ATMs in India have the facility to check the balance on a Card in .

Can the Card be used outside India?


No, it can be used only in India.

What are the limits of withdrawing cash from ATMs?


The minimum that you can withdraw from any ATM in India is 100. The maximum that you can withdraw from any ATM in a day is 50,000.

Can I retain the foreign exchange (rupee) on the Indian Rupee Travel Card after leaving ?


You can withdraw money from an ATM or initiate the refund from one of the ICICI Bank Branches in India before leaving India. The Card will be automatically closed on the 170th day from the date of the first credit and ICICI Bank will credit any remaining balance to your nominated linked UK Current Account.

How is my Card secured against unauthorised payments at merchant establishments?


Transactions at merchant establishments are protected by a signature. The merchant has to match the signature on the charge slip (produced by the electronic data capture machine at the time of purchase) with the signature panel on the reverse of the Card. You must sign on the signature panel immediately once you receive your Card.

Will I receive any confirmation on load or reload of the Card?


On every successful/ unsuccessful load/ reload request, we will send you an e-mail confirmation. If you have signed up for text alerts, you will also receive a text alert on successful load/ reload above INR 5,000. Please refer to our 'Schedule of Charges'.

What is an ICICI Bank Indian Rupee Travel Card?


An ICICI Bank Indian Rupee Travel Card (“Card”) is a pre-paid Indian Rupee () Card that makes your trip to India more convenient. You can load the Card with Great British Pounds (GBP) and use it to withdraw cash in India in  from any ATMs and pay at any merchants accepting VISA Cards.

The Travel Card is available at ICICI Bank UK PLC’s 11 branches. The Card also comes with a number of attractive features such as offers and discounts on food, entertainment and travel.

Who is the issuer of the Card?


The ICICI Bank Indian Rupee Travel Card is offered by ICICI Bank Ltd., India and distributed by ICICI Bank UK PLC to the Cardholder in the United Kingdom (UK). ICICI Bank Ltd. is incorporated in India. ICICI Bank UK PLC is a 100% owned subsidiary of ICICI Bank Ltd.

How does the Indian Rupee Travel Card work?


Your Card can be loaded with  once your application is approved. Once loaded, you can use it for cash withdrawals, shopping at merchant outlets or for online transactions on Indian websites only.

Why would I need to use the Secondary Card?


You may need to use the Secondary Card, if your Primary Card is lost, stolen or damaged. Contact our Customer Care to cancel the Primary Card and request activation of the Secondary Card.

Can the Card be used over the internet?


Yes, the Card can be used only on Indian websites that are Verified by Visa (VBV).

Can I transact in currencies other than using the Travel Card?


No, the Card allows transactions (cash withdrawals, at merchant outlets and online transactions) only in .

What happens if both my Primary and Secondary Cards get lost/ stolen?


You will need to call our Customer Care and place a request for an additional set of Cards. You will be charged a nominal fee of RS. 150 plus 18% Goods and Service Tax applicable for this additional set of Cards. Once you receive the additional set of Cards, you would need to contact our Customer Care to confirm receipt. Your Card will be activated on your first transaction in India at any bank ATM or merchant.

Will the ATM PINs of the new Cards continue to be the same as the ATM PINs of the earlier Cards?


No, you will receive a new set of ATM PINs along with the additional set of Cards. You will need to use the new Primary Card and PIN to transact at ATMs.

How can I terminate my Card when I am in India?


You can either withdraw the remaining balance from an ATM in  or visit an ICICI Bank Ltd. branch with your identity proof, or contact our Customer Care to place a request for closure of your Card and transfer the remaining balance to your nominated linked UK Current Account.

How is my Card secured against unauthorised cash withdrawals from ATMs?


The Card comes with advanced security features. To withdraw cash from all bank ATMs you need an ATM PIN. You should remember your four-digit PIN and destroy the document. Do not write the four-digit PIN on your Card. The Card will be blocked after 3 unsuccessful PIN attempts.

What should I do if I want to terminate my Card?


In case you need your Card to be terminated, please approach the nearest ICICI Bank branch in the UK or in India, or send an e-mail to customer.care@icicibank.com. Alternatively, you can call our Customer Care (1800 22 4848 , 91 22 28307777 in India or 080 81 31 41 51 in the UK).

What should I do if I lose my Indian Ruppe Travel card?


If your Card is lost or stolen you must report it immediately to our Customer Care. Your Primary Card will be terminated and you can activate your Secondary Card.

Are Mail Order- Telephone Order (MOTO) transactions allowed for Indian Ruppe Travel Card?


No, Mail Order- Telephone Order(MOTO)transactions are not allowed.

In which currencies is the Indian Rupee Travel Card available?


The card is available only in INR (Indian Rupees).

What are the benefits of using the ICICI Bank Indian Rupee Travel Card?


The Card saves you time spent encashing travellers cheques or changing your local currency. You can directly load onto it and use it anytime when in India. You will also receive foreign exchange rates on conversion of your local currency into  while loading and reloading your Card. As a Prepaid Card, it also helps you budget and plan your expenses.

Is the Indian Rupee Travel Card covered by UK ’s Financial Service Compensation scheme?


ICICI Bank Limited is not regulated by the Financial Services Authority (FSA). Hence, the Card is not covered under the UK compensation regimes such as Financial Services Compensation Scheme.

What are the steps to load or reload the Card?


Please refer to ’How to load / reload’ under Features.

What is the minimum or maximum amount that I can load on Indian Rupee Travel Card?


There is no minimum amount. The maximum balance allowed at any time is 50,000. You cannot load more than the Indian Rupee equivalent of USD 10,000 on the Card.

Are there any charges for the usage of my ICICI Bank Indian Rupee Travel Card?


There is no charge levied by ICICI Bank on the usage of the card at any merchant establishment (POS/e-com) or at ICICI Bank ATM for checking card balance or withdrawing cash. However, balance inquiry/ and cash withdrawal done from any bank ATM other than ICICI Bank shall attract charges. For detailed schedule of charges, please read the ‘Terms and Conditions’ tab.

If the merchant says that the Indian Rupee Travel Card is not working, what can I do?

  • Firstly ensure that your Card is only used at merchant establishments that accept VISA Cards.

    Ask the merchant to ensure that he has swiped your Card on a Debit / Credit Card terminal.

    If the Card is still declined, go to the nearest ATM to check your available balance. There will be a charge for using your Card in a Non ICICI Bank ATM.

    If balance is available on your Card, you can withdraw the cash from the ATM and settle it with the merchant.

    Report the matter to our Customer Care.

What exchange rates are charged on Indian Rupee Travel Card at the time of purchase?


The funds will be loaded at ICICI Bank UK’s prevailing rate of that day, when the funds are received from your nominated linked UK Current Account.