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If the merchant says that the Indian Rupee Travel Card is not working, what can I do?
  • Firstly ensure that your Card is only used at merchant establishments that accept VISA Cards.

    Ask the merchant to ensure that he has swiped your Card on a Debit / Credit Card terminal.

    If the Card is still declined, go to the nearest ATM to check your available balance. There will be a charge for using your Card in a Non ICICI Bank ATM.

    If balance is available on your Card, you can withdraw the cash from the ATM and settle it with the merchant.

    Report the matter to our Customer Care.