Welcome to our support center

How can we help you?

Why am I receiving the message "Verification Failed", while registering my card details with Movida?

Please confirm what type of ICICI Bank Card is being used (Credit / Debit / Prepaid).

Please confirm that the Card is on Visa/MasterCard Networks.

Please confirm that the card is valid & active.

Please make sure that you are entering the correct details of the Card (16 digit Card no., Valid Through / Valid Up to date / Card Expiry).

Please ensure that the mobile number used to register with Movida is the same that is registered with ICICI Bank for this Card. This will be the phone number on which you will receive transaction alerts and SMSes related to the Card.

Please ensure that your Credit Card / Debit Card is registered for 3D Secure(Verified by Visa / MasterCard Secure Code).