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What if my Odyssey card is lost, stolen or damaged?

If your card is lost, stolen or damaged, you need to immediately block the card by calling our Customer Care on 1800-266-9849.

You can apply for a replacement card (after blocking your previous card) at the card issuance counters. Your last updated card balance will be transferred from your previous card to your new card. In case of pass, your previous pass will be provided on the new card as well.

Please note: Card replacement charges apply.