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Samsung Pay FAQ's

What should I do if I have an issue adding a payment card to Samsung Pay?

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If you are facing an issue while adding a payment card to Samsung Pay, please call our Customer Care to verify whether you are adding an eligible payment card. Some cards from the participating banks may not be supported in Samsung Pay. Samsung Pay also requires an active internet connection when adding a payment card. Check whether you are connected to the internet via a Wi-Fi network or your mobile data connection.

To know the local Customer Care numbers, please click here.

What should I do if I lose my original credit/debit card and then receive a replacement card?

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The payment cards on Samsung Pay are digital versions of your physical Credit or Debit cards. If you lose your original card and then receive a replacement card, you may need to remove the original card from Samsung Pay and register the replacement card.

Can Samsung Pay make online purchases?

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Not currently. Samsung Pay currently supports in-store payments only.

Can I use Samsung Pay at an ATM?

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Currently Samsung Pay will not work at ATMs in India.

How long will it take for my card to activate after registering it to Samsung Pay?

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The average amount of time between the request for activation and approval will be within minutes, but can take up to 10 minutes after any additional verification requirements have been met. If this amount of time has been exceeded, remove the card from Samsung Pay and register it again. Contact Customer Care for assistance if you continue to encounter delays.

Do I need to do an ATM transaction before using my Debit Card in Samsung Pay?

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Yes, you need to have performed at least one ATM transaction using your Debit Card before using it in Samsung Pay.

Will my Samsung Pay information still be on my device if it is formatted?

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No. Formatting your device will remove all payment cards registered to your device.

How many cards can I register into Samsung Pay?

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You can register up to 10 Credit or Debit cards in Samsung Pay.

The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?

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No. The card image displayed in Samsung Pay may not always exactly match the physical card image.

As long as the last 4 digits of the physical card displayed on the card image inside Samsung Pay matches with that of your physical credit or debit card you should not face any issue while making a transaction

Do I need to have an active internet data connection for Samsung Pay to work?

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Samsung Pay requires an active internet connection for card registration and activation. However, an active internet connection is not required to make in-store card purchases. It is recommended the device should be connected to the internet for the best Samsung pay experience.

What is the "Retry" button I see when I am trying to make a payment in Samsung Pay?

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The “retry” button appears when the countdown timer has reached its end and the device has not detected an NFC payment or has not received a notification of a successful payment.

The “retry” button allows you to begin the payment process, one additional time, without reauthorizing using your fingerprint or PIN. When an NFC transaction is completed, the retry button will not be shown. Additionally, if a payment success notification is received, the retry button will not be shown.

Why should I use Samsung Pay instead of my plastic cards?

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Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Pay is a secure method of payment and ensures that you do not have to hand over the card for payment.

What is Samsung Pay and how to use it?

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Samsung Pay is a mobile device based payment service by Samsung India Electronics that will enable you to make secure payments at retail stores using your ICICI Bank Credit and Debit Cards. This feature lets you tap your Samsung phone at almost any merchant terminal* and make the payment through your linked ICICI Bank Credit or Debit Card.

Samsung Pay uses Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to facilitate contactless payments, offering a simple and convenient payment experience that is quicker than searching through your wallet or purse. The fact that almost all merchants can accept MST, makes Samsung Pay a widely accepted mobile payment service.

It is currently available on select Galaxy smartphones including Galaxy S7 edge, Galaxy S7, Galaxy Note 5, Galaxy S6 edge+, Galaxy A5 (2016) and Galaxy A7 (2016).

We request you to click here to know the more details of Samsung Pay.

 

If I would to switch phones, do I need to add the cards all over again in Samsung Pay?

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You would need to register your cards again if you were to change your phone as no data will be stored in the application.

What is NFC?

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Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

How do I use "Find My Mobile" to manage Samsung Pay?

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If your device is lost or stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.

What should I do if my device is lost or stolen?

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If your device is lost or stolen, you can use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device).

What is tokenization?

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Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect payment information and to reduce the security risks inherent to plastic cards.

Can I use Samsung Pay in foreign countries?

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If your physical Credit or Debit card is enabled for international payments, you should be able to use Samsung Pay to make your payment

What happens if my fingerprint is not recognized in Samsung Pay?

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You can enter the Samsung Pay PIN you created as a backup option.

How close does the device have to be to the card reader for MST to work?

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To pay for the phone you need to bring to a distance of no more than 5 cm.

What is MST?

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Magnetic Secure Transmission or MST, is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.

Does Samsung Pay store my personal/payment information on a server or my device?

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No. Samsung does not store your personal/payment information on a Samsung server or the device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.

How secure is Samsung Pay?

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Samsung Pay uses leading edge tokenization and authentication methods to secure payment information. Samsung Pay also uses biometrics as a security measure, enabling users to authenticate Samsung Pay via fingerprint or Secured PIN. In addition to the security measures implemented by Samsung Pay, Samsung’s KNOX service constantly monitors suspicious activity within the device to protect from any malicious attacks

Can I download Samsung Pay from Play store or Galaxy App?

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No, you cannot download Samsung Pay from Play Store or Galaxy App. App will be installed through software update or MR (Maintenance Release) update.

How is my default payment card in Samsung Pay determined?

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There is not a "default" card in Samsung Pay. When you open the app or activate the favorite cards by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.

Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?

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Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number that has been assigned to your device for that card. If you wish to suspend your physical card, please contact customer care.

How can I keep track of purchases I've made with Samsung Pay?

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Samsung Pay shows last 10 purchases.

To see that:

1. Open Samsung Pay.

2. Choose the card.

3. At the bottom you will be able to see the available transaction history.

What is the difference between MST and NFC technology?

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For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that almost all merchants can accept MST, which makes Samsung Pay the most accepted mobile payment service on the market.

How can I create Samsung Pay account?

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When you open Samsung Pay for the first time, you will be asked to sign in to a Samsung account. If you do not have an account, you can create one at that time.