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Travel Card

Can I retain the foreign exchange on my ICICI Bank Travel Card after returning to India?

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You can retain the residual balance in the card only if it is less than $2,000. Refunds have to be claimed within 180 days from your date of arrival (as per RBI regulations). If you do not avail of the refund on time, the card would be suspended and you could face legal action.

What conversion rates are charged at the time of purchase?

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You can buy the card at the foreign exchange rate prevalent on the day as offered by the ICICI Bank branch. Similarly, for refunds, the prevailing exchange rate is applied.

Can the ICICI Bank Travel Card be used over the Internet?

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Your ICICI Bank Travel Card is pre-activated for online transactions

  • Log on to the international merchant website
  • Select Credit Card as the mode of payment
  • Enter Card details and billing information
  • Confirm to make payment

Are there any charges for using a Travel Card in ATM?

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VISA :
There is a charge of 1.50 Dollars for USD Card, 1.50 Euros for Euro card, 1.50 Pounds for GBP Card (and similar amount for other currencies as well) for cash withdrawal from ATMs. The charges for checking the balance through the ATM is 0.50 Dollars for USD Card, 0.50 Euros for Euro Card, 0.50 Pounds for GBP Card (and similar amount for other currencies as well)*.

MASTERCARD :
A charge of 1.50 Dollars is levied on ATM Usage while 0.50 dollars are charged for balance enquiry*.

 

*Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on the charges.

Can the travel card be used in India?

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No, the card cannot be used in India, Nepal & Bhutan. Balance inquiry is allowed free of charge in ICICI Bank ATM in India (Not available for Multicurrency Travel Card). However balance available on the card will be reflected in the INR (Indian rupees) but actual balance will be the same what was available in the loaded currency.

How long does it take to get the refund?

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Customers can get the refund immediately upto the amount of balance remaining on your ICICI Bank Travel Card. In case there are some unsettled transactions, there could be an additional delay of upto 11-30 days.

How can I apply for a refund on the Travel card?

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To apply for a refund, please visit your nearest select ICICI Bank branch or your money changer (For Details, pls call up our Customer Care Centre).

 

You need to fill up an Refund Form and provide copies of your ICICI Bank Travel Card and your passport. The funds will be returned to you immediately.

What is the ICICI Bank Multicurrency Platinum Travel Card?

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ICICI Bank Multi Currency Travel Card is a prepaid foreign currency card that makes your foreign trip totally hassle-free and convenient. You can load this prepaid card with multiple foreign currencies in India and use it to withdraw cash in the local currency from VISA / VISA PLUS ATMs and merchant outlets accepting VISA Flag cards.

The Card is sold through ICICI Bank branches. The Card also comes with features that are introduced for the first time including travel insurance, emergency assistance, advanced account management features.

What if I forget the ATM PIN of my ICICI Bank Multi Currency Travel Card?

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If you forget the ATM PIN, you may generate the same through the login section provided to you.

 

** Currency conversion charges applicable.

 

*The amount loaded on a card should be done as per the Foreign Exchange Management Act, 1999 and the prevailing Reserve Bank of India regulations.

Is there a limit to the maximum amount of cash that I can withdraw?

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For latest charges & limits, please click here.

At what rate can I get my funds refunded?

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The funds would be credited to the cardholder at the ongoing rate of the day when he/she apply for the refund. These rates will be available at the nearest ICICI Bank branch or money changer.

How can I confirm if my Travel card has been charged/loded?

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You would get an SMS confirmation shortly after your card is loaded or reloaded or refunded. You may call up our customer care center also to know your balance. You can login into the website and check the transactions anytime.

You can also walk into the nearest ICICI Bank ATM to check the balance on your card (balance will be displayed in rupees)

If I am travelling to two different countries in one trip, can I get two different currencies loaded on the same card?

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Yes, ICICI Bank Multicurrency Travel Card can be loaded with upto 15 currencies on a single card. This card can be used to transact in various countries using the amounts from the respective currency wallets at all VISA affiliated merchant outlets, ATMs and e-commerce.

 

*The total amount loaded on a card, all currencies combined should be done as per prevailing RBI and FEMA regulations.

Where do I call if I need some assistance?

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Customers can call ICICI Bank's Customer Care Center for free customer support. From outside India, customers may call +91 22 3366 7777.

 

After calling these numbers, customers may press 1 for English or 2 for Hindi or 3 for Marathi as language selection. Then customers can select option number 2 for Credit/Prepaid cards and may enter their 16-digit card travel card number to know their transaction details, the remaining balance on their card account, to update their mailing address/email address/mobile number, report a card loss and ask for replacement cards or write to us using the "Email Us" option.

 

You may also call our 24 hour international Toll Free* Numbers

 

Australia -
0011 800 0424 2448
Belgium -
00 800 0424 2448
Canada -
1866 4242 448
Finland -
990 800 0424 2448
France -
00 800 0424 2448
Germany -
00 800 0424 2448
Ireland -
00800 0424 2448
Italy -
00 800 0424 2448
Luxembourg -
00 800 0424 2448
Netherlands -
00 800 0424 2448
Portugal -
00 800 0424 2448
Singapore -
800 101 2553
Spain -
00 800 0424 2448
UAE -
8000 9114 001
United Kingdom -
0 8081 314 151
United States -
1866 4242 448

 

IVR Options: Select option NRI services > NRI customer > Option 4 for Travel Card and speak to our Customer Care executive Calls to these numbers might be charged, when not called from a local number. You are requested to check with your telecom service provider for the applicable rates.

What forex rates are charged at the time of purchase?

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The card can be bought at the ongoing forex rate of that day offered by the ICICI Bank branch or the Money Changers from where the card has been bought. The forex rates are similar to the rates charged for Travelers Cheques.

What is Dynamic Currency Conversion?

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Dynamic Currency Conversion (DCC), also referred to as Cardholder Preferred Currency (CPC), is a service offered by merchants – not VISA - in some countries when you are travelling abroad. If you choose to use the DCC service, the merchant will convert the purchase price of goods or services at the point of sale from the currency in which the price (i.e. the merchant’s local currency) is displayed into another currency (i.e. your home currency) using an exchange rate that typically includes a service fee.

We recommend NOT to opt for DCC settlement if offered by merchant at the time of payment of bills.

How does a ICICI Bank Multicurrency Chip Card work?

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Following are the step for using a ICICI Bank Multicurrency Chip Card:

  1. The cashier inserts the chip Card in the POS terminal.
  2. The chip card must remain in the terminal till the transaction is completed.
  3. If the merchant accidentally swipes the card at the place of inserting the card, the terminal will automatically identify it as a chip card. The terminal will force the cashier to insert chip card instead of doing a swipe. If the POS terminal does not have chip facility, the card can be used for normal magnetic stripe swipe on the POS terminal.

Does an ATM receipt show the amount withdrawn and the balance available?

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Some ATMs can show these two figures.

Can I transact in currencies other than base currency (dollar ,euros, pounds etc) using the Travel Card?

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Yes, ICICI Bank Travel Card allows transactions (cash withdrawal and point-of-sale transaction) in any local currency. For any currency other than the base currency, there will be an exchange rate which will be applied.

How is the ICICI Bank Travel Card secured against unauthorised payments at merchant outlets?

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Transactions at merchant outlets at protected by signature. The merchant has to match the signature on the chargeslip (produced by the Electronic Data Capture machine at the time of purchase) with the signature on the signature panel on the reverse of the card.

The customers must sign on the signature panel immediately on getting the card.

Does ICICI Bank Multicurrency Travel Card have a Chip embedded on it?

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Yes, The ICICI Bank Multicurrency Chip Travel Card has a chip on the card which will change the way you make payments while you are overseas. The chip on your Travel Card makes payment at merchant even more secure. The card works on chip based technology along with the magnetic strip based technology.

You can enquire the balance free of charge at ICICI Bank ATMs in India. The balance displayed would be in Indian Rupee equivalent. You can also generate a new ATM PIN at ICICI Bank ATMs free of charge

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No, you cannot use the card in India, Nepal and Bhutan. You can enquire the balance free of charge at ICICI Bank ATMs in India. The balance displayed would be in Indian Rupee equivalent. You can also generate a new ATM PIN at ICICI Bank ATMs free of charge.

What do I need to do to reload my card when I am abroad?

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For reloading the card , Authorization letter from the card holder with the persons name and attested signature who will place the request on his behalf and acknowledge the transaction shall have to be obtained from the person placing the request along with the following documents:

  • Passport Copy of the card holder
  • Form A2 signed by the card holder
  • Reload Form signed by the card holder
  • Identity card of the person placing the request

How do I track my transactions from wherever I am in the world?

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Web-based Access to Account Information:"Internet" web-based access allows the customers quick access to transaction details and can also check their card balance.

 

They simply need to logon to www.icicibank.com > click on Cards > click on Travel Card, and log-in through the "Login button" link using their Internet Login ID (i.e. Travel Card 16 digit number) and password provided with the welcome pack for a complete update on the Card.

 

Customers can check the status on their ICICI Bank Travel Card from anywhere in the world. The customers can get updates on Available balance, Transactions undertaken, Transactions after last statement date, Past statements (by period).

What number do I call for blocking my card in case it gets stolen?

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If the card gets stolen, immediately call up customer care number and report your card lost they will block your card.

What exchange rates are applied when a transaction is made on the card?

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For transactions done in the base currency, there is no exchange rate applicable. However, for transactions other than in the Base Currency, VISA / MATERCARD wholesale rates* would apply.

These rates are generally more favourable than the rates offered by money changers.

*There will be a currency conversion markup of 3.5% plus Goods and Service Tax as applicable will be levied by the Bank.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable .

Can I use the student travel card in India?

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No, you cannot use the card in India, Nepal and Bhutan. You can check the balance on the card free of charge at any ICICI Bank ATMs in India. The balance displayed would be in Indian Rupee equivalent. You can also generate a new ATM PIN at ICICI Bank ATMs in India, free of cost.

Whom should I contact when I need a replacement travel card?

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You can make a request for replacement of your credit card by calling our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city. To know the local Customer Care numbers, please click here
 
Or
 
Write to us at customer.care@icicibank.com from your registered e-mail ID.
 
The first delivery attempt will be done within 5 working days from the date of request.

How is the ICICI Bank Travel Card secured against unauthorised cash withdrawals from ATMs?

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The travel card comes with advanced security features. To withdraw cash from a VISA ATM using the pre-paid card, customers need the confidential ATM-PIN which is available only to the customers.

 

The ATM-PIN is issued at the time of card purchase. Customers need to remember the 4 digit PIN number and destroy the document. Do not write in on the card. The card would be blocked after 4 unsuccessful PIN attempts. This ensures that anyone having access to the card cannot use the card.

What are the minimum and maximum amounts one can load on purchase?

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Usage of the ICICI Bank Travel Card should be in strict accordance with the regulations of the Reserve Bank of India and FEMA regulations.

 

The minimum loading amount is 200 units of the respective currencies ( i.e. if USD card-$200, if GBP card- £ 200 and so on). The maximum amount of load on a card should be done as per the Foreign Exchange Management Act, 1999 and prevailing RBI regulations.