Welcome to our support center

How can we help you?

What needs to be done incase Hotels/Car Rentals take a Pre-Authorization?

Hotels/Car Rentals before check-in/renting services etc, take a pre-auth on your card. A Pre-Auth is essentially blocking of certain amount on your card which becomes unaccessible to you unless gets settled. We recommend that you DO NOT use your ICICI Bank Travel Card at the time of checking-in or initiating a rental. Use any other credit/debit card for making the reservations. At the time of checking out of the hotel/settling the bill, you should:

  • Ask the executive to settle the final bill against the pre-auth that was taken.
  • Ask the executive to cancel the pre-auth (credit back the amount) that was taken and settle the bill by taking an authorization for the actual bill amount.
  • Ask the executive to provide you the cancelled or VOID transaction slip for the same transaction and present the same to your bank for reversal of the unsettled transaction.

In the event of the Merchant neither reversing back the amount nor providing you the VOID transaction slip for submission to your bank, ICICI Bank would credit back the amount immediately after 31st day from the date of transaction. Incase of Cash withdrawal unsettled transaction, same will be released on 11th day from the date of transaction.