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What should I do if my ICICI Bank Unifare Bangalore Metro Credit Card gets damaged or is not readable at the Metro stations?

In case your ICICI Bank Unifare Bangalore Metro Credit Card is not readable at the Metro stations, please visit the customer care at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will close your existing Credit Card and send you a new Credit Card. Once the replacement card is received, you will have to visit the customer care at Namma Metro stations and provide both the cards to the Customer Service Executive. The balance on the old card will be transferred to the new card. Alternatively, you may visit the customer care at Namma Metro stations and get the refund of balance lying on the Namma Metro Smart Card Chip, in line with the BMRCL rules governing usage of ICICI Bank Unifare Bangalore Metro Credit Card.