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What should I do if my ICICI Bank Unifare Bangalore Metro Debit Card gets damaged or is not readable at the Metro stations?

In case your ICICI Bank Unifare Bangalore Metro Debit Card is not readable at the Metro stations, please visit the Customer Service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will deactivate your existing Debit Card and send you a new Debit Card. The balance on the Namma Metro Transit Chip will however not be transferred to the new Debit Card.