Welcome to our support center

How can we help you?

What is the process of cancellation of a Cardless Cash Withdrawal request?

You can cancel only an active Cardless Cash Withdrawal request. Please follow the below steps:

 

Single Cardless Cash Withdrawal

  • Login to CIB with Corporate ID, User ID and Login Password
  • Go to ‘Transfers’ section and select Cardless Cash Withdrawal Single Payment
  • Select ‘View Payments Made’
  • Select the active Cardless Cash Withdrawal request and select ‘Reject Transaction'
  • Confirm the cancellation request
  • The remittance amount will be credited to the account after successful execution of the Reject Transaction' request.

Bulk Cardless Cash Withdrawal

  • Login to CIB with Corporate ID, User ID and Login Password
  • Go to ‘Transfers’ section and select Cardless Cash Withdrawal Bulk Payment
  • Select ‘Status Enquiry’
  • Search the transaction
  • Select the active Cardless Cash Withdrawal request and select ‘Reject Transaction'
  • Confirm the cancellation request
  • The remittance amount will be credited to the account after successful execution of the Reject Transaction' request.