Welcome to our support center

How can we help you?

Registration for Internet/Phone Access & e-instructions.

To increase convenience to the customers while reducing work load at your end in handling queries,there is a facility for the customer to directly access his demat account 24 hours a day, 365 days a year through the internet and through phone.

A customer who holds an ICICI Bank demat account only and does not hold a banking account can still register for the above access. It is not mandatory to hold a banking account to be able to register for such access.

Internet

Facilities available on www.icicibank.com

  • View transaction statement
  • View holdings
  • View status of requests submitted - TIFD/IDT, Demat, Pledge, Remat
  • View account details
  • Get the ISIN for a Security
  • Get Settlement Details
  • Request for a TIFD booklet
  • View Customer Ledger - his receivable account
  • View Bill Details
  • Pay his Demat bill online
  • e- Instructions- facility to transfer securities
 

Phone - Interactive Voice Response (IVR)

  • Facilities available
  • Details of last few transactions
  • Details of holdings
  • Request for a TIFD booklet
  • Query for an ISIN
  • Get status of requests submitted - TIFD/IDT, Demat, Pledge, Remat
  • e- Instructions- facility to transfer securities
 

Further, the Call centre is also equipped to handle specific queries on the demat accounts. For accessing the above facilities, the customer needs to register for the same.


For accessing the above facilities, the application for registration should be done in the prescribed form. The form can be submitted at any ICICI Bank branch offering demat services.

Click here to download the form

ICICI Demat Services allows customer to access his demat account through the following channels also

 

Both these channel require authentication before providing the access on www.icicibank.com is allowed after the customer provides the Userid and the password on the site access on the IVR is allowed after the customer provides the Telephone Personal Identificaiton Number (TPIN).

TPIN is sent to the customer by post on submitting a Channel Registration request at any branch offering demat services.

On submission of the request, the customer is sent the following 3 envelopes :

  • TPIN (To be used for Phone Banking)
  • Infinity User ID (To be used for Internet Banking)
  • Password (To be used for Internet Banking)
 

In some cases, client may already have an UserID for his existing relationship with ICICI Bank (could be a Bank account or a credit card...) and he may request for his Demat account to be linked to the same UserID ( which he is the first holder). In such cases, after the linking, he will not be sent any communication. He will start seeing his demat account also through the same UserID .

Click here for e-instruction