Welcome to our support center

How can we help you?

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What is the Customer Care e-mail ID?

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You may write to us at customer.care@icicibank.com from your registered e-mail ID.

When does the refund happens in case of a failed Debit card transaction?

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Debit card transaction online or POS
If the debit card transaction is failed at merchant, call our Customer Care from your registered mobile number.
To know the local Customer Care numbers, please click here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.
 
Merchant refund cases:
If you have cancelled the transaction  and waiting/ expecting for refund,we request you to wait for 7 working days from the date of cancellation of the transaction .

If the amount is not reversed to your account within 7 working days, we request you to send us a confirmation mail to customer.care@icicibank.com from the merchant to lodge the complaint with the below details.
1. Type of Goods and services
2. Expected date of delivery
3. Refund amount
 
Debit card transaction with IRCTC:
For IRCTC failed transactions, amount would be reversed to your account within 7 working days else you need to contact the IRCTC for reversal. Post 7 working days after contacting the IRCTC and amount is not reversed, call our Customer Care from your registered mobile number.
To know the local Customer Care numbers, please click here.
 
Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.

 

When does the refund happens in case of a failed Bill Payment transaction?

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If the payment is unsuccessful, the amount would be reversed to your Savings Account within 7 days from the date of transaction . Hence, we request you to wait for 7 days from the date of transaction.
 
If the payment is not reversed within 7 days, we request you to send us a confirmation mail to customer.care@icicibank.com from the merchant with the below mentioned details for further assistance.
  • Transaction Amount
  • Transaction Date
  • Payment ID
  • Consumer Code
  • Bill Reference Information
We will take up the matter with the biller.

How do I close my savings account?

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To close your savings account, kindly visit the nearest ICICI Bank branch, surrender your Debit Card and unused cheque leaves, if any and submit a duly signed letter for closure of the account.

The charges for closure of account are as follows:

  • There will be no charges if the account is closed within 30 days.
  • If your account is more than 30 days and less than one year old, ₹500 + 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable.
  • If your account is more than one year old, charges are not applicable.

You may withdraw the balance amount available in your account or else it will be sent to your communication address as currently present in our records through Pay Order/Demand Draft on the account closure date. You will receive it within 8 working days.

To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

What to do if I transferred money to a wrong account number?

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As a banker, we do not have rights to debit customer accounts without his/ her authorisation. The funds can only be reversed if the beneficiary of the wrong transfer account provides an authorisation letter to the nearest ICICI Bank branch, stating that the funds were erroneously credited to his/ her account and the same can be reversed to the remitter.

Hence, we request you to visit the ICICI Bank branch where you have your account and seek assistance from the Branch Manager for initiating the request letter to the wrong beneficiary. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

How can I update my name in my account?

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Name change after marriage:
Please visit the nearest ICICI Bank branch along with registered marriage certificate as a proof for name change along with an application.
 
Name correction in bank account:
Please visit the nearest ICICI Bank branch along with certified true copy of the relevant pages of the official gazette publishing details of the change of name and/or surname.

When does the refund happens in case of a failed IMPS transaction?

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If the IMPS transaction is failed/ void/timed out, request you to check after Transaction+2 working days the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within Transaction+2 working days nor there is any refund in your account, we request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the Customer Care numbers, please click here

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.
 

How can I activate the gift card?

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The gift card is a convenient gifting solution. It will be activated with the loaded amount after the bank releases the funds from your payment instrument (debit instruction or cheque). 

When does the refund happens in case of a failed Credit card transaction?

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If the transaction failed using credit card, you may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

When does the refund happens in case of a failed NEFT/RTGS transaction?

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We would like to inform you that, once the NEFT transaction amount is credited to the beneficiary, credit confirmation SMS will be sent to your registered mobile number( SMS will be sent subject to the confirmation received from the beneficiary bank ). In case the amount is not credited to the beneficiary within one working day, we request you to check with the beneficiary providing the payment ID. ( Check the payment ID in transaction history or statement ).
 
For RTGS transactions, Under normal circumstances the beneficiary branches are expected to receive the funds in real time as soon as funds are transferred by the remitting bank. The beneficiary bank has to credit the beneficiary's account within 30 minutes of receiving the funds transfer message. If the funds are not credited to the beneficiary's account for any reason like account does not exist, account frozen etc. the funds will be returned to the originating bank within one hour or before the end of the RTGS Business day, whichever is earlier.

Procedure for change in Signature for Savings Account?

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To view/ update the signature in your account, you may visit the nearest ICICI Bank branch along with the valid original photo ID proof.
To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

Where do I register a complaint with reference to the ATM transaction?

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We require few more details of your transaction. We request you to call our Customer Care on 1860 120 7777 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
 
To know the Customer Care numbers, please click here
 
Alternatively, you may write to us at customer.care@icicibank.com for further assistance.