Welcome to our support center

How can we help you?

When does the refund happens in case of a failed Debit card transaction?
Debit card transaction online or POS
If the debit card transaction is failed at merchant, call our Customer Care from your registered mobile number.
To know the local Customer Care numbers, please click here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.
 
Merchant refund cases:
If you have cancelled the transaction  and waiting/ expecting for refund,we request you to wait for 7 working days from the date of cancellation of the transaction .

If the amount is not reversed to your account within 7 working days, we request you to send us a confirmation mail to customer.care@icicibank.com from the merchant to lodge the complaint with the below details.
1. Type of Goods and services
2. Expected date of delivery
3. Refund amount
 
Debit card transaction with IRCTC:
For IRCTC failed transactions, amount would be reversed to your account within 7 working days else you need to contact the IRCTC for reversal. Post 7 working days after contacting the IRCTC and amount is not reversed, call our Customer Care from your registered mobile number.
To know the local Customer Care numbers, please click here.
 
Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.