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When does the refund happens in case of a failed Bill Payment transaction?
If the payment is unsuccessful, the amount would be reversed to your Savings Account within 7 days from the date of transaction . Hence, we request you to wait for 7 days from the date of transaction.
 
If the payment is not reversed within 7 days, we request you to send us a confirmation mail to customer.care@icicibank.com from the merchant with the below mentioned details for further assistance.
  • Transaction Amount
  • Transaction Date
  • Payment ID
  • Consumer Code
  • Bill Reference Information
We will take up the matter with the biller.