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How can we help you?


What is Employee Provident Fund and who are eligible for the same?

  • The Employee Provident Fund (EPF) is a pension fund for the workforce engaged in the organised sector in India.
  • ICICI Bank has entered into a deal with the Employee Provident Fund Organisation, whereby the individual pensioners could receive their monthly pensions through their ICICI Bank accounts.


  • Anyone who is working in organised sector
  • Age limit:18 years to 60 years of age.

How is EPFO pension payment made to customers?

  • Pension Payment Order will be sent across to the link branches
  • Link branch to intimate the paying branch and pensioner via letter asking him/ her to visit the paying branch with ID proof mentioned in the PPO
  • Pensioner presents himself/herself at the paying branch prior to the disbursal date and branch to conduct necessary identification and confirm to link branch through e-mail.
  • Branch to collect one-time document
    • Debit Mandate
    • Remarriage certificate
    • Employment certificate
  • All the documents collected need to be retained by the bank and authentication needs to be sent back to EPFO office.

I have not received my pension from the last so many months, what should I do?


If you have not updated your digital life certificate/Jeevan Pramaan in November last year, your account will get frozen.

If you have submitted, then kindly visit the paying branch and request them to check with the link branch on the reason of non-payment.

How can branches open EPFO accounts?

  • Customer to submit the new Savings Account form along with Bank KYC documents to open a new account (in case customer doesn’t have an existing ICICI Bank Savings Account). In case of an existing account, the same can be used for EPFO pensions:
    • Identity proof
    • Address proof
    • 2 photographs (passport size)
  • Customer to provide ICICI Bank Account details to the EPFO office
  • Customer to submit the following document to the branch:
    • Any letter/ document (preferably from his/her company) stating that the said customer is approaching retirement or has retired from the company.

What are the mandatory documents to be collected by the branch for EPFO pension to continue?


Digital life certificates need to be mandatorily submitted every year in the month of November.

The digital life certificates are mandatory as Regional EPFO offices have stopped accepting physical certificates.