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How is EPFO pension payment made to customers?
  • Pension Payment Order will be sent across to the link branches
  • Link branch to intimate the paying branch and pensioner via letter asking him/ her to visit the paying branch with ID proof mentioned in the PPO
  • Pensioner presents himself/herself at the paying branch prior to the disbursal date and branch to conduct necessary identification and confirm to link branch through e-mail.
  • Branch to collect one-time document
    • Debit Mandate
    • Remarriage certificate
    • Employment certificate
  • All the documents collected need to be retained by the bank and authentication needs to be sent back to EPFO office.