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Single Currency Travel Card

Are there any charges for using a Forex Prepaid Card in ATM?

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VISA :
There is a charge of 1.50 Dollars for USD Card, 1.50 Euros for Euro card, 1.50 Pounds for GBP Card (and similar amount for other currencies as well) for cash withdrawal from ATMs. The charges for checking the balance through the ATM is 0.50 Dollars for USD Card, 0.50 Euros for Euro Card, 0.50 Pounds for GBP Card (and similar amount for other currencies as well)*.

*Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on the charges.

Can the ICICI Bank Forex Prepaid Card be used over the Internet?

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Your ICICI Bank Forex Prepaid Card is pre-activated for online transactions

  • Log on to the international merchant website
  • Select Credit Card as the mode of payment
  • Enter Card details and billing information
  • Confirm to make payment

Can I retain the foreign exchange on my ICICI Bank Forex Prepaid Card after returning to India?

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You can retain the residual balance in the card only if it is less than $2,000. Refunds have to be claimed within 180 days from your date of arrival (as per RBI regulations). If you do not avail of the refund on time, the card would be suspended and you could face legal action.

What is the ICICI Bank Forex Prepaid Card?

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ICICI Bank Forex Prepaid Card is the perfect travel companion for all your international trips. Get the Forex Card of your choice by browsing through the ‘Forex Prepaid Cards – Variants’ section.

The power-packed ICICI Bank Forex Prepaid Card is a smart, convenient and secure alternative to carry foreign currency while travelling overseas.

Now avoid currency rate fluctuations and save cross currency charges by loading your card with 15 foreign currencies - USD, GBP, EUR, CAD, AUD, SGD, AED, CHF, JPY, SEK, ZAR, SAR, THB, NZD, HKD.

Load and instantly activate your Forex Prepaid Card to start using it immediately for booking your international flight and accommodation.

You can make payments only on international websites and merchant outlets overseas.

BUY/RELOAD NOW

At what rate can I get my funds refunded?

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The funds would be credited to the cardholder at the ongoing rate of the day when he/she apply for the refund. These rates will be available at the nearest ICICI Bank branch, iMobile, Internet Banking or money changer.

Is there a limit to the maximum amount of cash that I can withdraw?

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For latest charges & limits, please click here.

Does an ATM receipt show the amount withdrawn and the balance available?

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Some ATMs can show these two figures.

How long does it take to get the refund?

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Customers can get the refund immediately upto the amount of balance remaining on your ICICI Bank Forex Prepaid Card. In case there are some unsettled transactions, there could be an additional delay of upto 11-30 days.

How can I apply for a refund on the Forex Prepaid card?

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To apply for a refund, please visit your nearest select ICICI Bank branch or your money changer (For Details, pls call up our Customer Care Centre).

You need to fill up a Refund Form and provide copies of your ICICI Bank Forex Prepaid Card and your passport. The funds will be returned to you immediately.

Customers can also apply for refund Online by logging into iMobile and Internet Banking. The amount will be refunded directly to Bank account within 1 working day.

What forex rates are charged at the time of purchase?

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The card can be bought at the ongoing forex rate of that day offered by the ICICI Bank branch or the Money Changers from where the card has been bought. The forex rates are similar to the rates charged for Travelers Cheques.

What exchange rates are applied when a transaction is made on the card?

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For transactions done in the base currency, there is no exchange rate applicable. However, for transactions other than in the Base Currency, VISA / MATERCARD wholesale rates* would apply.

These rates are generally more favourable than the rates offered by money changers.

*There will be a currency conversion markup of 3.5% plus Goods and Service Tax as applicable will be levied by the Bank.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable .

Where do I call if I need some assistance?

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Customers can call ICICI Bank's Customer Care Center for free customer support. From outside India, customers may call +91 22 3366 7777.

 

After calling these numbers, customers may press 1 for English or 2 for Hindi or 3 for Marathi as language selection. Then customers can select option number 2 for Credit/Prepaid cards and may enter their 16-digit card travel card number to know their transaction details, the remaining balance on their card account, to update their mailing address/email address/mobile number, report a card loss and ask for replacement cards or write to us using the "Email Us" option.

 

You may also call our 24 hour international Toll Free* Numbers

 

Australia -
0011 800 0424 2448
Belgium -
00 800 0424 2448
Canada -
1866 4242 448
Finland -
990 800 0424 2448
France -
00 800 0424 2448
Germany -
00 800 0424 2448
Ireland -
00800 0424 2448
Italy -
00 800 0424 2448
Luxembourg -
00 800 0424 2448
Netherlands -
00 800 0424 2448
Portugal -
00 800 0424 2448
Singapore -
800 101 2553
Spain -
00 800 0424 2448
UAE -
8000 9114 001
United Kingdom -
0 8081 314 151
United States -
1866 4242 448

 

IVR Options: Select option NRI services > NRI customer > Option 4 for Forex Prepaid Card and speak to our Customer Care executive Calls to these numbers might be charged, when not called from a local number. 

If the merchant says that the card is not working, what is to be done?

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We request you to call our 24*7 Customer Care, for contact details please refer below mentioned link:

http://www.icicibank.com/nri-banking/RHStemp/contact_us.page

Why should I use an ICICI Bank Forex Prepaid Card?

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An ICICI Bank Forex Prepaid Card ensures that you have a hassle free business or pleasure trip abroad. Instead of spending time encashing Forex Prepaiders cheques or changing money though Money Changers, The ICICI Bank Forex Prepaid Card ensures that you have 24-hours instant access to your funds. Apart from time and effort, you would also save money by getting the most competitive foreign exchange rates. Since it is a pre-paid card, it also helps you budget and plan your expenses.

 

It also ensures that you spend your time in your business or leisure trip or abroad productively with an assurance of having an access to a wide network of people who are in stand by in case you were to need any help.

How do I track my transactions from wherever I am in the world?

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Web-based Access to Account Information:"Internet" web-based access allows the customers quick access to transaction details and can also check their card balance.

 

They simply need to logon to www.icicibank.com > click on Cards > click on Forex Prepaid Card, and log-in through the "Login button" link using their Internet Login ID (i.e. Forex Prepaid Card 16 digit number) and password provided with the welcome pack for a complete update on the Card.

 

Customers can check the status on their ICICI Bank Forex Prepaid Card from anywhere in the world. The customers can get updates on Available balance, Transactions undertaken, Transactions after last statement date, Past statements (by period).

How can I confirm if my Forex Prepaid Card has been charged/loded?

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You would get an SMS confirmation shortly after your card is loaded or reloaded or refunded. You may call up our customer care center also to know your balance. You can login into the website and check the transactions anytime.

You can also walk into the nearest ICICI Bank ATM to check the balance on your card (balance will be displayed in rupees)

Is remote Loading of the card possible?

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Yes. The process is:

  • Leave a Signed Copy of the Reload Form and authorization with your family.
  • Family Member walks into nearest designated ICICI Bank Branch or authorised Money Changer with the Reload Form.
  • On submission of these documents and receipt of payment, the Card would be reloaded.

Can I transact in currencies other than base currency (dollar ,euros, pounds etc) using the Forex Prepaid Card?

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Yes, ICICI Bank Forex Prepaid Card allows transactions (cash withdrawal and point-of-sale transaction) in any local currency. For any currency other than the base currency, there will be an exchange rate which will be applied.

Can one buy more than one ICICI Bank Forex Prepaid Card?

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Yes. A customer can own more than one Personalized ICICI Bank Forex Prepaid Card but the customer can only have one Non Personalized ICICI Bank Forex Prepaid Card at any point of time

Can an ATM be used to check the amount of funds remaining on the Forex Prepaid Card?

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Most ATMs have the facility to check the balance on a card in the local currency.

Is a temporary block facility available on Forex Prepaid card?

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Yes, the same is available. In case you want to temporarily block the card for safety purpose, you can do so yourself through your internet banking, iMobile, Self-care log-in or you can call up ICICI Bank call center to block and then unblock the card.

What needs to be done incase Hotels/Car Rentals take a Pre-Authorization?

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Hotels/Car Rentals before check-in/renting services etc, take a pre-auth on your card. A Pre-Auth is essentially blocking of certain amount on your card which becomes unaccessible to you unless gets settled. We recommend that you DO NOT use your ICICI Bank Forex Prepaid Card at the time of checking-in or initiating a rental. Use any other credit/debit card for making the reservations. At the time of checking out of the hotel/settling the bill, you should:

  • Ask the executive to settle the final bill against the pre-auth that was taken.
  • Ask the executive to cancel the pre-auth (credit back the amount) that was taken and settle the bill by taking an authorization for the actual bill amount.
  • Ask the executive to provide you the cancelled or VOID transaction slip for the same transaction and present the same to your bank for reversal of the unsettled transaction.

In the event of the Merchant neither reversing back the amount nor providing you the VOID transaction slip for submission to your bank, ICICI Bank would credit back the amount immediately after 31st day from the date of transaction. Incase of Cash withdrawal unsettled transaction, same will be released on 11th day from the date of transaction.

How can the customer maximize saving using the ICICI Bank Forex Prepaid Card?

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The customers can maximize their saving by using the card at POS terminal, swiping the card to make payment rathr than withdrawing currency from ATMs and there by incurring ATM withdrawal charges while there are no charging for POS usage provided swipe is made in the same currency as the card.

Why would I need a replacement Forex Prepaid card?

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You may need a replacement card if the primary card is misplaced or lost. A replacement card is available in the card kit at the time of purchase. The replacement card can be activated online. If you happen to lose both, the primary as well as the replacement card, you can ask for another replacement card that will be sent to your registered address.

Where I can buy the Forex Prepaid Card?

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You can apply at selected ICICI Bank Branches or Select FFMC Branches. You can also buy ICICI Bank Forex Prepaid Card online and it will be delivered at your doorstep*. Click at Buy Online to know more.

(*To know more, please refer buy online section of Forex Prepaid Card).

Please click here to locate Forex enable ICICI Bank branches.

What documents are needed during purchase/recharge?

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During purchase of a ICICI Bank Forex Prepaid Card, customers need to provide the following:

  • Passport
  • A2 form
  • PAN / Form 60 (in case you do not have a PAN number)

They would also need to fill up and sign the ICICI Bank Forex Prepaid Card application form. The same documents need to be provided.

What is the Insurance Claim Process?

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For insurance claims, please contact ICICI Lombard General Insurance on toll free number: 1800-209-8888 or 18002666 or write us at ihealthcare@icicilombard.com. ICICI Lombard PBO takes down the claim information from the customer. Checks based on the card number provided for the cover applicable. Forwards the information to the expert for claim validity If the claim is valid, customer is forwarded the claim form along with the list of supporting documents required. The cheque is sent to customer within 30 days.

What if I forget the ATM PIN of the ICICI Bank Forex Prepaid Card?

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In case the ATM/PIN is forgotten, call the Customer Care request for new ATM Pin. The new PIN will be triggered in a password protected format to the registered e-mail ID of the customer. One can also reset/change the PIN by logging in to iMobile and Internet Banking or through Self Care portal at https://inrprepaid.icicibank.com/customer/login.jsp

Which currencies is the ICICI Bank Forex Prepaid Card available in?

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ICICI Bank Multicurrency Forex Prepaid Card is available in World's 15 major currencies.

 

Sr. No. ICICI Bank Multicurrency Forex Prepaid Card
1 US Dollar
2 Pound Sterling
3 Euro
4 Canadian Dollar
5 Australian Dollar
6 Singapore Dollar
7 Arab Emirate Dirham
8 Swiss Franc
9 Japanese Yen
10 Swedish Krona
11 South African Rand
12 Saudi Arabian Riyal
13 Thai Baht
14 New Zealand Dollar
15 Hong Kong Dollar
 

So the US Dollar card will have USD loaded on to it (just like the USD Traveler's Cheque). The Card will work in all countries and will dispense local currencies only on usage at ATMs, but in case the US Dollar card is used in say Europe, conversion charges from USD to Euro will be applicable.

Will the ATM display foreign exchange rates that one can use before withdrawing cash?

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No. Post withdrawal of cash, with the figures for amount withdrawn and balance available, it is possible to arrive at the exchange rate charged.