Welcome to our support center

How can we help you?

How can I file a claim?
  • Claim Intimation: If you need to make a claim, you must intimate us in any of the following ways:
  • Call our Customer Care toll free number <1800 2666>
  • SMS HEALTHCLAIM to <575758> (charged at Rs 3 per SMS)
  • E-mail us at <ihealthcare@icicilombard.com>
  • Do ensure that you intimate us of a planned hospitalisation at least 48 hours before admission. In the case of an emergency, we must be informed within 24 hours of admission. You can download the Claim Form from our website www.icicilombard.com > Claims > Health Claims > Claim Form .
  • Claim Documents: You shall be required to furnish the following documents for or in support of a claim:
    • Duly completed Claim form signed by you and the Medical Practitioner.
    • Original bills, receipts and discharge certificate/card from the Hospital/ Medical Practitioner
    • Original bills from chemists supported by proper prescription.
    • Original investigation test reports and payment receipts.
    • Indoor case papers/Operation theatre notes
    • Medical Practitioner’s referral letter advising Hospitalisation in non-accident cases.
    • Any other document as required by us or our Third Party Administrator (TPA) to investigate the claim or our obligation to make the payment for it.
  • For reimbursement of claims, you may send a complete document set to the below address: